California State Automobile Association Selects Iteration to Help Deliver Critical Business Information To Employees

    MOUNTAIN VIEW, Calif.--June 17, 2003--

Real-time Information Delivery Software Helps Leading Insurance Firm
    Improve Employee Productivity and Customer Satisfaction

    Iteration Software, a leading provider of real-time reporting and information delivery solutions, today announced that the California State Automobile Association (CSAA) has chosen the Iteration Real-time Reporting Suite(TM) as the standard information delivery solution for the CSAA Claims Organization.
    CSAA will use the Iteration Real-time Reporting Suite to enable the flow of real-time, event-driven information throughout the CSAA Claims Organization providing management with real-time control and visibility into claims processing to streamline and standardize the process. This solution provides real-time reports and metrics for every element of claims processing, down to the comparative performance and workload of individual claims adjusters. Instant insight into the daily activity of its claims adjusters allows CSAA to improve productivity, be more competitive, serve customers faster, and reduce the costs of processing a claim.
    "We believe real-time is the wave of the future, and we are excited about being able to incorporate real-time information delivery into our working environment," said T.J. Adler, manager, Customer Data and Integration, for CSAA. "The Iteration Real-time Reporting Suite allows us to look at variances and exceptions in our claims production systems to better view our adjusters' workloads and to improve efficiency and customer satisfaction."
    "We are proud to have CSAA as a customer. The Iteration Real-time Reporting Suite provides CSAA with an event and exception-based claims management solution that allows claims supervisors to become more self-reliant in the reporting process," said Jim Lodestro, executive vice president of Worldwide Sales Operations, for Iteration Software. "CSAA demonstrates how Iteration solutions can enable companies in the insurance sector to make tremendous efficiency gains and enhance service levels for significant differentiation in today's highly competitive market."

    About Iteration Software

    Founded by a team of visionary enterprise software veterans in February 2002, Iteration is the leading provider of real-time reporting and information delivery products that help Fortune 1000 companies decrease information latency to better monitor and optimize the performance of key business operations across the enterprise. Combining the latest in business intelligence and business activity monitoring, Iteration seeks to fuel the growth of the real-time enterprise and enable access to complex corporate systems and information for up-to-the-second reporting anytime, anywhere. Iteration currently has 10 technology patents pending. Iteration investors include Canaan Partners and Crosspoint Venture Partners. Iteration is headquartered in Mountain View, California. For more information about Iteration, please visit www.iteration.com or call 650/230-4000.

    Note to Editors: Iteration and the Iteration Real-time Reporting Suite are trademarks of Iteration Software, Inc. All other trademarks are the property of their respective owners.