Cross Country Automotive Deploys IntelliVector Enhanced Emergency Services from Intrado to Assist Motorists in Need Nationwide
LONGMONT, Colo.--May 22, 2003--Intrado Inc. , the nation's leading provider of solutions that manage and deliver mission-critical information for telecommunications providers and public safety organizations, announced today that IntelliVector(SM) Enhanced Emergency Services (EES) is being deployed in Cross Country Automotive Services' (Cross Country) telematics offering and will soon be implemented within their roadside assistance offering.
IntelliVector EES provides electronic voice and data routing instructions to Cross Country that support delivery of emergency calls from their telematics subscriber base. Cross Country uses the service to deliver emergency calls to over 7,000 Public Safety Answering Points (PSAPs) nationwide based on their subscriber's location.
"Implementing IntelliVector EES underscores our commitment to delivering premier safety and security solutions to mobile customers," said Peter Van Alstine, vice president of product management and marketing at Cross Country. "Intrado's solution will help us to ensure that more than 100 corporate clients and their 40 million customers receive fast, accurate and appropriate emergency services when in need."
Added Dan Hoskins, senior vice president of Intrado's Wireless Business Unit, "Our relationship with Cross Country is another example of our continued leadership in 9-1-1 and our never-ending commitment to enhance the quality of emergency management response. Our IntelliVector Enhanced Emergency Services enables Cross Country to quickly and effectively respond to motorists in need.
About IntelliVector EES
IntelliVector EES combines several technology components that are fundamental in bridging call center based emergency voice and data systems to the existing 9-1-1 voice and data systems. The IntelliVector Positioning Server (IPS) is the cornerstone system managing the customer system interfaces, customer event specific data, telephony routing rules and Automatic Location Identification (ALI) interfaces. The Coordinate Routing Database maintains an up-to-date geo-coded PSAP database enabling the IPS to deliver the correct routing instructions to the customer systems. The unique combination of these systems enable IntelliVector EES customers to interface emergency voice and data seamlessly with the appropriate PSAP nationwide regardless of the location of the subscriber or supporting customer call center.
About Cross Country's Telematics Solutions
Cross Country's telematics solutions combine the power of wireless communication, location-based technology and vehicle systems monitoring capabilities. Cross Country's telematics offerings include location-enabled roadside assistance, mayday services, theft and alarm tracking and notification, vehicle systems monitoring and reporting capabilities, navigation assistance, traffic, turn-by-turn directions, and concierge and lifestyle services. Cross Country's telematics strategy continues to include teaming with leading technology and best-of-breed content providers in implementing reliable, high value products for its clients.
About Cross Country Automotive Services
Headquartered in Boston, Massachusetts, Cross Country Automotive Services (www.CrossCountry-Auto.com) is the leading provider of integrated vehicle and driver programs in North America, including emergency roadside assistance, telematics services, consumer affairs and direct marketing services. Over 1,500 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held provider of customer service programs in the United States.
About Intrado
Founded in 1979, Intrado Inc. is pioneering the technology of Informed Response(TM) by providing telecommunications companies and public safety organizations with accurate, efficiently delivered, mission-critical information -- enabling them to respond effectively, anywhere and anytime, regardless of location, device or protocol.
The company's unparalleled industry knowledge in systems engineering of complex, integrated data and telephony environments and critical operations management reduces the effort, cost and time associated with providing reliable communications information for 9-1-1, safety and commercial applications. Intrado recently received International Organization for Standardization (ISO) 9001-2000 certification. To receive Intrado press releases and company updates via e-mail, please register at the company's Web site: http://www.intrado.com.
Intrado, IntelliVector, and Informed Response are trademarks of Intrado Inc.
Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995
This announcement contains forward-looking statements regarding Intrado's ability to deploy and implement IntelliVector EES in Cross Country's telematics and roadside assistance solutions in a manner that will allow Cross Country to accurately and efficiently dispatch emergency assistance to motorists in need from one of the over 7000 public safety answering points (PSAPs) nationwide and to lay the groundwork for future commercial-based services. Readers are cautioned that actual results may differ materially from the forward-looking statements in this release as a result of certain factors, including: unforeseen delays in the deployment and implementation of IntelliVector EES and related wireless E9-1-1 services, the amount and timing of expenditures necessary to expand Intrado's infrastructure and meet the demands of wireless carriers, Intrado's ability to predict accurately the fixed and variable costs related to deploying.