i2 Demonstrates Strength in Service and Parts Management; Success Stories to be Shared at i2 Planet Las Vegas 2003

    DALLAS--May 9, 2003--i2 Technologies, Inc. (OTC:ITWO.PK), a leader in end-to-end supply chain management solutions, is gaining momentum in Service and Parts Management, as evidenced by the success of customers in the automotive and industrial, airline, high technology and telecommunications industries. The i2 Service and Parts Management (SPM) solution enables companies to plan and deliver on customer commitments by optimizing processes related to aftermarket parts forecasting and planning, service budget allocation, and repair & returns management.
    "Well-managed aftermarket service operations can have a dramatically positive impact on a company's bottom-line," said Dwight Klappich, Senior Program Director Meta Group. "While companies have invested heavily in supply chain management technologies for the direct supply chain, until recently, less emphasis has been placed on the service chain. Given that service parts represent critical and often very high-cost investments for companies in industries like high-technology, automotive, aviation and defense, there is an increasing awareness of the need for sophisticated service parts planning systems that extend beyond traditional boundaries."
    i2 SPM customers include industry leaders in their fields such as Freightliner LLC, DaimlerChrysler's Mercedes-Benz USA operations, Southwest Airlines, Tokyo Electron and Toyota Motor Sales, USA. These companies are committed to customer success and have implemented SPM initiatives with i2 to ensure that the right spare parts are available at the right time and the right place.
    In the current business environment, industry leaders are leveraging best practices in service and aftermarket parts management to achieve higher margins, enhance customer service levels and increase customer loyalty. The latest generation of i2 SPM solution leverages i2's Supply Chain Optimization Service (SCOS) infrastructure designed for simplified integration.
    "We believe that i2 has the most comprehensive SPM solution incorporating strategy, planning, execution, monitoring and continuous improvement. We will maintain our strategic focus on integrated planning and execution processes that bring efficiencies to service and aftermarket parts operations," said i2 president of solution operations Pallab Chatterjee. "With our continued development initiatives and customer partnerships, we remain focused in our quest to providing the best Service and Parts Management solution in the world."
    Southwest Airlines, Freightliner LLC, DaimlerChrysler's Mercedes-Benz USA operations and Toyota are confirmed to present Service Parts Management case studies at i2 Planet Las Vegas, May 12 - 14. There will also be a panel discussion with participants from AMR research, Forrester Research, Accenture and i2, discussing the latest trends, best practices and key performance indicators (KPIs) for service and aftermarket parts solutions. To learn more or register for i2 Planet, visit www.planet.i2.com.

    Freightliner LLC

    Freightliner LLC, the leading heavy-duty truck manufacturer in North America, recently rolled out i2 solutions to 10 dealers as part of their Managed Dealer Inventory (MDI) project. Future plans include deploying the solutions to 1000 dealer sites over the next several years. The MDI Project will ensure that the right parts in the right quantities are available at Freightliner LLC's Dealers at the right time to service vehicles with a minimum of downtime.
    "It is our goal to reduce dealer inventory costs, stock the optimum level of parts to increase inventory turns and raise customer service levels by increasing the breadth of parts stocked at each dealer. Through this project we also aim to and increase Freightliner LLC's revenue by each dealer stocking a wider breadth of parts as well as gain a competitive advantage through better customer service," said John Hayden, Manager, Parts Materials, Freightliner LLC. "
    Freightliner LLC intends to use i2 solutions to achieve these goals and experience the benefits of the deployment immediately, and seek additional return on its investment as - more dealers are migrated over to the system.

    Toyota Motor Sales, USA

    Toyota Motor Sales, USA is leveraging i2 Service Parts Management (SPM) to reduce service parts inventories while maintaining industry leading customer fill rates. A total of four business releases were launched encompassing Toyota's entire service parts network.
    Toyota is utilizing i2 solutions to manage and maintain service parts inventories across its network parts centers and parts distribution centers. These products are designed to allow Toyota to improve forecasting, set appropriate inventory levels, and detail where these inventories of over 220,000 parts need to be located to maintain high customer service levels. This is accomplished while attempting to minimize inventory investment and carrying costs.
    The project involved the consolidation of data from multiple legacy systems to accommodate all necessary information. i2 was committed to completing the project on time and on budget - and delivering a smooth implementation.

    About i2

    A leading provider of end-to-end supply chain management solutions, i2 designs and delivers software that helps customers optimize and synchronize activities involved in successfully managing supply and demand. More than 1,000 of the world's leading companies, including seven of the Fortune global top 10, have selected i2 to help solve their most critical supply chain challenges. Founded in 1988 with a commitment to customer success, i2 remains focused on delivering value by implementing solutions designed to provide a rapid return on investment. Learn more at www.i2.com.

    i2 Cautionary Language

    This press release may contain forward-looking statements that involve risks and uncertainties including forward-looking statements regarding the customer's ability to implement or integrate i2 solutions successfully and in a timely fashion, receive expected functionality and performance, or achieve benefits attributable to i2 solutions. These forward-looking statements involve risks and uncertainties that may cause actual results to differ from those projected. For a discussion of factors, which could impact i2's financial results and cause actual results to differ materially from those in forward-looking statements, please refer to i2's recent filings with the SEC (for the purposes of reviewing risk factors only), particularly the Form 10-K filed April 1, 2002 and Form 10-Q filed November 14, 2002. i2 assumes no obligation to update the forward-looking information contained in this news release.