Norfolk Southern Wins Quality Award From Toyota

NORFOLK, Va., April 30 -- Toyota Logistics Services has recognized Norfolk Southern Corporation with two awards for service excellence during 2002.

Toyota awarded Norfolk Southern its Logistics Excellence Award for superior quality performance among rail carriers. Among the criteria for selecting the winner is damage-free delivery of Toyota's vehicles to the marketplace. NS' record for defect-free delivery during 2002 was 99.81%. Since Toyota began presenting the award in 1996, NS has won five times.

In addition, Norfolk Southern received Toyota's on-time performance award for transportation service. This is the second time Norfolk Southern has won this award.

"With the successful implementation of our scheduled operating plan, Norfolk Southern has been able to improve transit times, on-time delivery and overall service quality for our customers," said Steve Tobias, vice chairman and chief operating officer. "We will continue to seek new ways to create extra value for our customers to help them operate their businesses efficiently."

Norfolk Southern Corporation is one of the nation's premier transportation companies. Its Norfolk Southern Railway subsidiary operates 21,500 route miles in 22 states, the District of Columbia and Ontario, serving every major container port in the eastern United States and providing superior connections to western rail carriers. NS operates the East's most extensive intermodal network and is the nation's largest rail carrier of automotive parts and finished vehicles.

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