Information Builders Praised by Expert on Warranty Management
WebFOCUS Application for Ford Motor Company Cited for Saving Dealers Significant Time in Identifying Potential Revenue Opportunities and Risks
NEW YORK, April 16 -- Information Builders, the leader in enterprise business intelligence and real-time Web reporting, announced today it has been recognized by Rob Campbell, an expert on the warranty business for automotive dealerships and editor of Warranty Dollars & Sense, for the business intelligence application that helps more than 48,000 Ford dealers, warranty specialists, and warranty consultants quickly identify and resolve problems with repair and claim trends.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020619/IBLOGO
http://www.newscom.com/cgi-bin/prnh/20020904/IWAYLOGO )
Ford Motor Company's Global Warranty Measurement System (GWMS) is based on Information Builders' flagship WebFOCUS business intelligence software. GWMS is used by thousands of dealers to identify trouble spots before they happen and also to identify revenue opportunities. It was difficult for dealers to use the old reports effectively because they lacked the time to sift through so much information. The new reports provide graphical representations of warranty trends pulled from Ford's database of more than 80 million records. Warranty Dollars & Sense refers to the new GWMS as among the most important developments of the year in 2002 because it provides powerful analytical tools to help dealers manage their own warranty expense.
"Having a state-of-the-art management tool at your fingertips is always useful, but my fondness for the GWMS is really rooted in knowing how much time it has saved me in the last year," said Campbell. "It has allowed me and all dealers to shortcut to the main areas of concern."
"Warranty reporting has always been a difficult part of the manufacturer-dealer relationship," said Gerald Cohen, CEO of Information Builders. "What we've helped Ford and its dealers do is to simplify the analytics so both manufacturer and dealer only need to worry about the facts, not the process. This results in faster information delivery and a valuable early-warning system."
About Information Builders
Information Builders is the leader in enterprise business intelligence and real-time Web reporting. The company's WebFOCUS product -- the industry's most secure and flexible -- is able to meet all the reporting needs of the extended enterprise, ranging from analysts to power users to the widest deployments for hundreds of thousands of users. Additionally, WebFOCUS' empowerment of organizations seeking to leverage all their data by accessing it all -- from legacy to data warehouse -- is unmatched.
Information Builders' award-winning technology has successfully provided quality software and superior services for 27 years to more than 11,000 customers, including most of the Fortune 100 and U.S. federal government agencies. Headquartered in New York City with 90 offices worldwide, the company employs 1,900 people, has over 350 business partners, and generated revenues exceeding $300 million in 2002. For more information, visit www.informationbuilders.com.
Trademarks: This press release refers to numerous products by their trade names. In most cases, their respective companies claim these designations as trademarks or registered trademarks
Photo: http://www.newscom.com/cgi-bin/prnh/20020619/IBLOGOhttp://www.newscom.com/cgi-bin/prnh/20020904/IWAYLOGO