Jaguar to Pilot Newgen's Co-Source Reservations Tool
SAN DIEGO, April 15 -- Newgen Results Corporation, a wholly owned subsidiary of TeleTech Holdings, Inc. today announced an agreement with Jaguar North America to participate in the pilot of Newgen's recently launched Co-Source Reservations tool. The pilot is anticipated to run for six months and is expected to improve customer satisfaction for participating Jaguar dealerships.
Operating on a user-friendly, PC-based platform, Co-Source Reservations allows both Newgen and the Jaguar dealership to schedule vehicle service appointments to maximize utilization of the dealership's service operations. By working in conjunction with Newgen representatives, the dealership is able to manage the reservation process more efficiently, and ensure all customers receive professional and timely support.
As a result, dealership service personnel are able to spend more time with their customers, resulting in increased first-time diagnosis, superior vehicle service and improved customer satisfaction.
"We are pleased Jaguar will be piloting our Co-Source Reservations program," said William G. Klehm, III, President and General Manager of Newgen. "Our solution complements Jaguar's goal of maintaining leadership in every aspect of the industry, including vehicle service, by allowing dealership professionals to focus primarily on their customer's service needs."
ABOUT NEWGEN RESULTS CORPORATION
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading provider of online solutions and B2B enterprise channel management services. Newgen combines marketing and customer retention with an in depth knowledge of service department operations to deliver highly targeted and customized solutions to automotive dealers and manufacturers. Newgen houses vehicle data for 70 million consumers, sends out over 40 million letters and places 40 million telephone calls annually on behalf of over 7,000 auto dealerships nationwide. Newgen also maintains relationships with leading automotive manufacturers and dealers groups including Audi, BMW, Ford, General Motors, Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Land Rover, Volkswagen and Volvo. For more information, call 800-7NEWGEN or visit www.ngresults.com .
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of the world's largest enterprises. TeleTech's innovative customer care services help companies acquire, serve, grow and retain customers throughout the entire relationship lifecycle. TeleTech offers solutions to a variety of industries including financial services, transportation, communications, government, healthcare and travel. With a presence that spans North America, Asia-Pacific, Europe and Latin America, TeleTech provides comprehensive customer care services to global organizations. Additional information on TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements, including: TeleTech's ability to predict future revenue and associated costs; lower than anticipated customer interaction center capacity utilization; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities and ventures; TeleTech's ability to predict the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the products and services of TeleTech's clients. Readers are encouraged to review TeleTech's 2002 Form 10-K, and other publicly filed documents, which describe other important factors that may impact TeleTech's business, results of operations and financial condition. TeleTech undertakes no obligation to update its forward-looking statements after the date of this release.
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