Reichhold Launches On-line Technical Support for Composites; First On-line Tech Support in Composites Industry

    RESEARCH TRIANGLE PARK, N.C.--March 31, 2003--Reichhold's Global Composites business unit has launched an on-line technical support function on its internet website, the first such service of its kind serving the global composites industry.
    Accessible through Reichhold's corporate website at www.Reichhold.com, the technical support function for composites can be reached directly at www.ReichholdTech.com. This internet-based tool is designed to provide answers to the most commonly asked questions relating to the use of Reichhold's products for composites applications.
    Users of the technical service function can type in "key words" to search for topics of interest, in a "Frequently Asked Questions" or FAQ format. Once submitted, the site will display all the solutions related to those key words. Users simply click on the subject links for more information.
    If there are no relevant subjects banked in the technical support database for a given inquiry, users of the site may opt to submit questions directly to Reichhold from the technical support page. Users are required to provide their name, company, country of origin and e-mail address in order to route the inquiry to the proper Reichhold personnel. Their questions are typed into a dialogue box on the web page, and submitted to Reichhold.
    In establishing on-line technical support, Reichhold commits to the users of this function that all inquiries will be answered individually in two working days or less, via e-mail. As each inquiry is submitted, it will be reviewed by Reichhold personnel and added to the general FAQ database if appropriate.
    "Reichhold has long prided itself on leading the composites industry in technical support," says Reichhold Global Composites Senior Vice President Julia Harp. "The launch of on-line technical support is the logical extension of Reichhold's commitment to providing value-added services to our customers."
    "We believe this new internet-based tool will provide timely answers to many of the questions which arise each day in the normal course of fabrication operations," Harp continues. "It is our intention that this tool serve as a supplement to our global staff of technical support professionals, providing answers worldwide, 24-hours a day, seven days a week."

    About Reichhold

    Reichhold, with its world headquarters and technology center in Research Triangle Park, North Carolina, USA, is, together with its parent, Dainippon Ink & Chemicals (Tokyo, 4631) the world's largest manufacturer of unsaturated polyester resins and a leading coating and performance resins for the automotive, appliances, coatings, plastics, textile, construction, transportation, marine and graphic arts markets.
    Reichhold has manufacturing operations throughout North America, Latin America, Europe and the Middle East. Founded in 1927, Reichhold's parent, Dainippon Ink & Chemicals (Tokyo, 4631) is also the world's largest producer of printing inks.