Kaidara Expands U.S. Presence with Series of Customer Wins and Opens Office in Michigan
LOS ALTOS, Calif.--March 25, 2003--Kaidara Software, a leading supplier of advanced service and support solutions, today announced the growing adoption of its customer support solutions in the automotive industry and the opening of a Michigan office to support regional customers. Kaidara's presence in Michigan follows from heightened work with the major auto manufacturers in North America. Kaidara's software applications have been broadly adopted among automotive industry OEMs to accelerate vehicle repairs in dealer service bays and to streamline the delivery of factory-based technical support to service technicians in the field. Using Kaidara-developed tools, automobile service technicians pinpoint the source of vehicle trouble more quickly and can easily draw on factory-based expertise to direct repairs. By enabling and accelerating the sharing of know-how and expertise among factory-based support agents and dealer repair technicians worldwide, operating in any language, Kaidara solutions help speed repairs, reduce warranty costs and increase vehicle owner satisfaction with dealer repair services.
Kaidara's Michigan office is located at Seven West Square Lake Road in Bloomfield Hills, and can be reached by telephone at 248/858-9950.
"Over the past two years, Kaidara has been broadly adopted by major automotive manufacturers as part of initiatives to streamline service and support operations. As the technical complexity of the average car or truck continues to increase, car makers realize that additional tools are required to help technicians troubleshoot problems and perform repairs," said Dominique Chatelin, president and COO of Kaidara. "We are pleased that Kaidara has been chosen as the preferred vendor by so many of the major manufacturers worldwide. Kaidara's market-leading applications perform very well in highly complex support environments and are therefore well-suited for the customer service requirements of the automotive industry."
About Kaidara Advisor
Kaidara Advisor is the leading tool for enabling high-value customer service interactions to answer customer questions, resolve problems and troubleshoot repairs. Kaidara Advisor brings expertise forward in an organization to any customer contact point to reduce service escalations, callbacks and incorrect repairs. Using Kaidara Advisor, call center agents, Internet-based self-service websites, field service staff and other support channels are more effective at responding to customer requests and directing repairs. Kaidara Advisor delivers advanced technical support and troubleshooting guidance. Additional capabilities include automated voice and email interaction for customer support dialogs, providing additional self-service channels for highly effective resolution of support requests.
About Kaidara
Kaidara is a leading provider of advanced service and support solutions for manufacturers of complex products. By accelerating the resolution of customer service requests, Kaidara solutions enable Global 2000 firms to drastically reduce the cost of customer service delivery. Kaidara enables immediate and accurate first-time responses to customer requests through both self-service and assisted interaction channels. Call center agents, online service centers, email, and other service channels correctly direct repairs, answer questions and solve difficult service problems using Kaidara solutions. Through any interaction channel, and in any language, Kaidara is the only platform proven to accelerate the delivery of customer service in the most complex support environments. Customers include Cisco Systems, DaimlerChrysler, NEC Computers International, Freightliner LLC, General Motors, CFM International, National Semiconductor, PSA Peugeot Citroen, Rhodia, Schneider Electric and Wartsila NSD. Kaidara has headquarter offices in Los Altos, California, and Paris. For more information, visit www.kaidara.com.
Kaidara, Kaidara Advisor and Kaidara Commerce are registered trademarks of Kaidara Software. Other products or company names may be trademarks of their respective owners.