Cross Country Automotive Services Wins Opportunity to Provide Sign and Drive Roadside Assistance to 21st Century Insurance Policyholders
New Solution Aimed at Providing Unmatched Customer Service and Increased Benefits to Policyholders
BOSTON, March 17 -- Cross Country Automotive Services (Cross Country) announced today that it has been selected by 21st Century Insurance to be the new provider for their free roadside assistance benefit. Aimed at providing 21st Century policyholders with a superior product configuration supported by award-winning service delivery, Cross Country will ensure a seamless delivery of the roadside assistance benefits available to all qualified policyholders. Through one phone call, 21st Century policyholders are assured that help is on the way 24 hours per day, 365 days per year.
Since the company's founding in 1972, Cross Country has successfully emerged as the leader in the private-label roadside assistance industry by providing innovative vehicle and driver assistance programs to over 100 corporate clients, including 50% of all automotive brands and nearly 40% of top Property & Casualty insurers. Cross Country's emergency roadside assistance program is available to 21st Century policyholders in the event of a flat tire, dead battery, empty gas tank, lockout, or minor mechanical disablement. Emergency towing services are available in the event of a disablement, which renders a vehicle inoperable, anywhere in the United States or Canada.
"We are thrilled to partner with Cross Country to offer this top-tier solution. Cross Country is the clear leader in process innovation and technology application and we are confident that our partnership will ensure we continue to deliver the highest level of service to our policyholders," said David C. Lane, Claim Director, at 21st Century Insurance. "By extending Cross Country's highly trained staff, we expect to continue to give our customers more -- just when they need it most -- by providing more coverage, more service, more savings, and superior roadside assistance."
21st Century has long led the insurance industry by including "sign and drive" roadside assistance as part of their automobile and motorcycle policies at no additional charge. By including this coverage in most policies, 21st Century Insurance offers true consumer value, reduces price dependency, and drives customer acquisition and retention without detracting from their core competency.
"We share 21st Century's commitment to providing real value to their policyholders," said Scott Echols, Vice President, Sales and Account Management at Cross Country Automotive Services. "We are excited to provide our best-in-class emergency roadside assistance services to 21st Century policyholders as part of their enhanced insurance policy offering. With innovative product features like our industry-first "Closed-loop" customer assurance system and our real-time, data-driven network management tool, Performance Rewards, 21st Century is assured their customers will receive the support they need, 24 hours a day, 365 days a year."
About 21st Century Insurance
Founded in 1958, 21st Century Insurance Group provides personal automobile insurance to customers in California, Arizona, Nevada, Oregon and Washington who prefer excellent service and a high-feature product at a competitive price. Twenty-four-hours-a-day, 365 days a year, customers choose to purchase insurance over the phone from 21st Century's centralized licensed insurance agents at 1-800-211-SAVE or through its full service Internet site at www.21st.com. 21st Century is rated A+ (Superior) by A.M. Best and A+ by Standard & Poor's.
About Cross Country Automotive Services
Headquartered in Boston, Massachusetts, Cross Country Automotive Services (www.CrossCountry-Auto.com) is the leading provider of integrated vehicle and driver programs in North America, including emergency roadside assistance, telematics services, consumer affairs, and direct marketing services. Over 1,500 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States.