Reynolds Elects Cognos CEO to Board of Directors; Re-Elects Four Board Members

Reynolds CEO Offers Positive Outlook at Annual Meeting: 'Momentum Continues to Build at Reynolds'

DAYTON, Ohio, Feb. 13 -- The Reynolds and Reynolds Company announced today its shareholders elected Renato Zambonini to the board of directors and re-elected four current board members.

Zambonini, 56, is chief executive officer and director of Cognos Incorporated, the world's leading developer of business intelligence software. He joined Canadian-based Cognos in 1989 as vice president of research and development; he was named president in 1993 and CEO in 1995. He was elected to a three-year term on the Reynolds board.

Shareholders re-elected Cleve L. Killingsworth Jr., president and chief executive officer of the Health Alliance Plan and executive vice president of insurance and managed care for the Henry Ford Health System; Dale L. Medford, executive vice president and chief financial officer, Reynolds and Reynolds, and Lloyd G. "Buzz" Waterhouse, chief executive officer, chairman, and president, Reynolds and Reynolds. Their terms expire in 2006. Stephanie W. Bergeron, senior vice president, corporate financial operations, The Goodyear Tire & Rubber Company, was re-elected to a two-year term, expiring in 2005.

"We are delighted to welcome Renato (Ron) Zambonini to the Reynolds board and look forward to his contribution and expertise," Waterhouse said. "He brings a unique breadth of software and technology knowledge, and a decidedly global view of business.

"We also want to use this occasion to express our appreciation to James L. Arthur, whose term concluded with this annual meeting. Jim joined the Reynolds board in 1998. He brought enthusiasm to his service and ample expertise and business acumen. We wish him well."

In remarks at the meeting, Waterhouse offered a positive outlook for the company and a glimpse of how technology and software solutions are transforming automotive retailing.

"Entering 2003," Waterhouse said, "Reynolds has the benefit of more business momentum than we had at the same time a year ago. We ended 2002 with the highest order backlogs in the company's history. In 2003, we have continued to build momentum in new products, new markets, and in the strength of our people -- their talent, their focus, and their passion for this business."

Waterhouse indicated much of that momentum was evident earlier this month at the National Automobile Dealers Association annual convention, where Reynolds introduced additional technology tools and software solutions for the Reynolds Generations Series(TM), the company's comprehensive suite of solutions and services introduced to customers in 2002.

"Our objective was to create the look of a leader at the show, and we did that," Waterhouse said. "It's leadership based on the ability we've demonstrated to deliver results for our customers and based on the vision we are creating for the future of automobile retailing."

For example, the Reynolds Generations Series will deliver more than 200 integrated applications and services that can create a comprehensive picture of an automotive retailer's business and each touch point with a consumer, whether it's the first visit to the dealer on the Internet or a scheduled service appointment after 60,000 miles.

"Automotive retailing is really several businesses under one roof," Waterhouse said. "New and used vehicles, parts and service, sales and leasing, and insurance and financing -- often involving different new car brands, used cars, and even fleet management. Our technology and software solutions connect those different businesses and make sense of different information needs within the dealership, and between the dealer, the car companies, and the consumer. It can be the basis for more efficient, effective dealership operations and more informed, better served consumers."

He mentioned two specific examples recently introduced by Reynolds.

The first involves Online Service Scheduling. "This is a Web service for automotive retailers that will enable consumers to schedule service appointments on a dealership's Web site, gain access in real-time to repair order status information, and receive e-mail notification when the car is ready," Waterhouse said. Developed by Automark Web Services from Reynolds, consumers now can schedule maintenance and service through the Internet whenever it is convenient to do so, eliminating one of the biggest chores around service and maintenance -- calling and working through possible service appointment times over the phone.

The second example involves a wireless technology that allows real-time communications and location information between an automobile and an information system. With a small, cell-phone-sized device and technology developed by Networkcar, a Reynolds and Reynolds company, vehicle performance and diagnostic data are communicated over a wireless network and then delivered to the car owner over the Internet on a personalized, secure Web page. The consumer's dealership service department also receives information about the vehicle's operation and potential trouble spots. Now, consumers and service technicians have access to the same information on vehicle performance.

The diagnostics can deliver an early warning of mechanical failure, perform valid emissions testing accepted by state agencies, and, in an emergency or if the car is stolen, the technology provides accurate location information for immediate assistance.

"This is technology that can change the way consumers think about how their car is operating, maintained, and protected in case of an emergency or theft," Waterhouse said.

Waterhouse concluded: "Our vision is to create a seamless automotive retailing experience, connecting car companies, automotive retailers, and consumers. We are confident we have a unique opportunity to define ourselves with this vision, building on seven decades of automotive experience at Reynolds, broad technological knowledge, and the innovation it takes to bring both together. It is a vision that is here today with technology and expertise delivered by Reynolds and Reynolds."

Reynolds and Reynolds ( www.reyrey.com ) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. With 75 years of experience serving automotive retailing, Reynolds enables car companies and retailers to work together to build the lifetime value of their customers. The company's award-winning product, service and training solutions include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management (CRM) solutions, data management and integration, and leasing services. Reynolds serves more than 20,000 customers. They comprise 90 percent of the automotive retailers and virtually all car companies doing business in North America. Its CRM consulting practices span more than 20 countries around the world.

Certain statements in this news release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's judgment, beliefs, current trends and market conditions. Forward-looking statements made or to be made by or on behalf of the company may be identified by the use of words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions. Forward-looking statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is expressed, forecasted or implied in the forward-looking statements. See also the discussion of factors that may affect future results contained in the company's Current Report on Form 8-K filed with the SEC on August 11, 2000, which we incorporate herein by reference. The company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.