The Auto Channel
The Largest Independent Automotive Research Resource
The Largest Independent Automotive Research Resource
Official Website of the New Car Buyer

Progressive.com Becomes Only Financial Services Web Site To Win Top Honors From Gomez Seven Consecutive Times



    MAYFIELD VILLAGE, Ohio, Feb. 4 -- No financial
services company Web site has ever been ranked #1 Overall on the Gomez
Scorecard(TM) in seven consecutive rating periods-until now. The Progressive
group of insurance companies announced today that its Web site,
progressive.com, took top Gomez honors for the seventh consecutive time.
    The Scorecards measure the quality of online financial services offerings,
with a focus on ease of use, customer confidence, onsite resources and
relationship services. The Overall ranking places a priority on a Web site's
educational, purchasing and servicing capabilities.
    The site was named first from among a field of 16 Internet insurance
carriers for the First Quarter 2003. To qualify, carriers must offer instant
online quotes for personal auto insurance to a significant portion of the US
population and sell at least one billion dollars in premiums overall.
    In addition to receiving the #1 Overall ranking, the company also scored
highest in Ease of Use and Relationship Services.
    "This Gomez 'seven-peat' is certainly a milestone and something we're
thrilled about," said Toby Alfred, site manager, Progressive. "Consumers like
to make informed buying decisions, but auto insurance can be tough stuff to
understand. That's why we use progressive.com to provide information in easy-
to-understand terms, helping more than one million unique visitors each month
by removing the mystery from auto insurance."
    Progressive.com was previously given top honors on the Gomez Scorecard in
all rating periods (Summer 2000, Fall 2000, Winter 2000, Spring 2001, Fall
2001 and Second Quarter 2002).
    The Progressive group of insurance companies, in business since 1937,
ranks fourth in the nation for auto insurance, provides drivers with
competitive rates and 24/7, in-person service and was recently hailed by Fast
Company magazine as a "master of operational innovation" (November 21, 2002).
The companies offer insurance by phone at 1-800-PROGRESSIVE, online at
progressive.com and through more than 30,000 independent insurance agencies.
The Progressive Corporation, the holding company, has headquarters in Mayfield
Village, Ohio and is publicly traded at NYSE:PGR. More information can be
found at progressive.com .

    Contact: Leslie Kolleda, Progressive PR, 386-947-5158