Progressive.com Becomes Only Financial Services Web Site To Win Top Honors From Gomez Seven Consecutive Times
MAYFIELD VILLAGE, Ohio, Feb. 4 -- No financial services company Web site has ever been ranked #1 Overall on the Gomez Scorecard(TM) in seven consecutive rating periods-until now. The Progressive group of insurance companies announced today that its Web site, progressive.com, took top Gomez honors for the seventh consecutive time. The Scorecards measure the quality of online financial services offerings, with a focus on ease of use, customer confidence, onsite resources and relationship services. The Overall ranking places a priority on a Web site's educational, purchasing and servicing capabilities. The site was named first from among a field of 16 Internet insurance carriers for the First Quarter 2003. To qualify, carriers must offer instant online quotes for personal auto insurance to a significant portion of the US population and sell at least one billion dollars in premiums overall. In addition to receiving the #1 Overall ranking, the company also scored highest in Ease of Use and Relationship Services. "This Gomez 'seven-peat' is certainly a milestone and something we're thrilled about," said Toby Alfred, site manager, Progressive. "Consumers like to make informed buying decisions, but auto insurance can be tough stuff to understand. That's why we use progressive.com to provide information in easy- to-understand terms, helping more than one million unique visitors each month by removing the mystery from auto insurance." Progressive.com was previously given top honors on the Gomez Scorecard in all rating periods (Summer 2000, Fall 2000, Winter 2000, Spring 2001, Fall 2001 and Second Quarter 2002). The Progressive group of insurance companies, in business since 1937, ranks fourth in the nation for auto insurance, provides drivers with competitive rates and 24/7, in-person service and was recently hailed by Fast Company magazine as a "master of operational innovation" (November 21, 2002). The companies offer insurance by phone at 1-800-PROGRESSIVE, online at progressive.com and through more than 30,000 independent insurance agencies. The Progressive Corporation, the holding company, has headquarters in Mayfield Village, Ohio and is publicly traded at NYSE:PGR. More information can be found at progressive.com . Contact: Leslie Kolleda, Progressive PR, 386-947-5158