ADP Dealer Services Announces Cisco IP Telephony Specialization; Cisco and ADP Provide Dealerships With a Single Unified Network for All Voice and Data Communication
CHICAGO--Feb. 1, 2003--ADP Dealer Services announced today that they have achieved IP Telephony Technology Specialization from Cisco Systems, Inc. The Cisco IP Telephony Certification recognizes ADP for having the training and knowledge to plan, design, operate and implement Cisco IP telephony solutions."IP Telephony continues to rapidly evolve into a mainstream business solution, representing a tremendous opportunity for our channel partners," said Surinder Brar, senior director of Worldwide Channels Marketing for Cisco Systems." "Cisco IP Telephony technology specialized companies, such as ADP will play a pivotal role in helping organizations identify the numerous competitive advantages of a converged IP telephony solutions."
ADP's IP Telephony solution combines ADP's data and networking expertise with the Cisco Call Manager phone system to provide dealers with one converged network that will carry all voice and data communications. Dealerships no longer need to maintain a separate, stand-alone phone system. In addition, the combined network provides a single system for all users regardless of location, and allows dealers to cost share features such as voicemail across all locations.
"Integrating voice and data communications allows a dealership to operate more efficiently, reduce network expenses and fully utilize the investment made in creating their network," said Joe Bihner, ADP's vice president of network solutions. "Now the same routers and switches that carry their data traffic can carry their voice traffic as well."
"ADP's IP Telephony solution allows us to bring one wire to each desk enabling employees to efficiently perform multiple tasks," confirms Mike Lyttle, dealership principal (partner) of Tom's Ford, Keyport, NJ. The new system also saves us administration time freeing us up to do what we are supposed to be doing, and that's selling cars."
ADP's IP Telephony system features a number of powerful options that can greatly enhance customer satisfaction and employee productivity.
| -- | Personal assistant application allows users to efficiently manage phone calls based on priority level. For example, customer calls can be directly forwarded to the sales manager's cell phone while lower priority calls can be temporarily forwarded to voicemail. |
| -- | Unified Messaging allows users to handle all forms of messaging, voicemail, fax and e-mail from a single user interface. |
| -- | Phone console features allow users to instantly look up unfamiliar extension numbers and transfer calls instantly with just the click of a mouse. |
| -- | Automatic call distributor functionality delivers calls to dealership employees based on their particular area of expertise. Call Distribution Reports provide information to help management improve call answering efficiency resulting in higher customer satisfaction. |
"I think any dealership that is interested in long-term viability of communicating with their customers should look at ADP's IP Telephony solution. The technology is state of the art." said Mike Lyttle. "The installation and support of the system was up to the usual ADP standards. I can't be more pleased on the way the system was installed and supported."
ABOUT ADP DEALER SERVICES
ADP Dealer Services provides integrated computing solutions to more than 16,000 automotive and truck dealers throughout the United States, Canada and Europe. ADP Dealer Services Group is the third largest business unit of Automatic Data Processing, Inc. . With $7 billion in revenues and more than 500,000 clients, ADP is one of the largest independent computing services firms in the world. More information on ADP Dealer Services is available on the Internet at http://www.dealersuite.com.
ADP is a registered trademark of ADP of North America, Inc.