Newgen Introduces 'Sales Channel'

                   Launches New Tool for Automotive Dealers

    SAN DIEGO, Jan. 31 -- Newgen Results Corporation, a
wholly owned subsidiary of TeleTech Holdings, Inc. today
announced the launch of Sales Channel, an innovative new solution that
provides automotive dealerships with consistent, professional follow up
inquiries to increase the number of customer appointments.
    Sales Channel is Newgen's latest solution offering and manages the
acquisition and qualification of sales leads and dealer appointment
scheduling.  Through Sales Channel, Newgen works in conjunction with the
dealership to more efficiently manage sales leads, allowing the dealership to
follow up on as many leads as their internal resources allow.  Sales Channel
customer service representatives are available to handle overflow sales leads
through consistent, professional follow up calls that result in appointments
over 65 percent of the time, based on initial results.
    "We are excited to leverage our existing expertise in automotive
dealership CRM," said William Klehm III, President and General Manager of
Newgen.  "Our trained professionals collect key lead information from
potential customers, such as basic customer information, type of vehicle the
customer is interested in, trade-in information, and financing requirements,
resulting in highly qualified leads, and ultimately more sales."
    Sales Channel leverages Newgen's proprietary data management technology,
extensive automotive industry expertise, and seasoned customer service
professionals to address dealerships' three most significant business
challenges:  1) inadequate handling of inbound customer inquiries;
2) 80 percent -- 90 percent of all dealership traffic not resulting in a
vehicle purchase; and 3) ineffective handling of Internet leads.  Through
collection of diagnostic information, Sales Channel allows dealers to better
understand why consumers who visit dealerships do not purchase cars, providing
insight into which aspect of the sales process is not effective.  Sales
Channel also aids dealers in identifying deficiencies in the customer
experience, and provides follow up with a scheduled appointment to encourage
the customer to visit the dealership.

    ABOUT NEWGEN RESULTS CORPORATION
    Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with an in depth knowledge of
service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers.  Newgen houses vehicle data
for 70 million consumers, sends out over 40 million letters and places
40 million telephone calls annually on behalf of over 7,000 auto dealerships
nationwide.  Newgen also maintains relationships with leading automotive
manufacturers and dealers groups including Audi, BMW, Ford, General Motors,
Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Land Rover, Volkswagen,
and Volvo.  For more information, call 800-7NEWGEN or visit
http://www.ngresults.com .

    TELETECH PROFILE
    For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises.  TeleTech's innovative customer care services
help companies acquire, serve, grow, and retain customers throughout the
entire relationship lifecycle.  TeleTech offers solutions to a variety of
industries including financial services, transportation, communications,
government, healthcare, and travel.  With a presence that spans North America,
Asia-Pacific, Europe, and Latin America, TeleTech provides comprehensive
customer care services to global organizations.  Additional information on
TeleTech can be found at http://www.teletech.com .

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