Kia Motors America Enhances Retail Communication System
Reynolds Network Services to support Kia's new Dealer Communication Services Network across the US DAYTON, Ohio, Jan. 24 -- The Reynolds and Reynolds Company today announced that Kia Motors America (KMA) has selected the company as a provider of complete networking services to its 628 retailers across the United States. The contract extends over the next three years. As part of the agreement, Reynolds Network Services will provide Kia retailers with the hardware and services needed to connect to and fully utilize Kia's Dealer Communication Services Network (DCSN), a high-speed and secure network portal that provides unlimited access points to Kia retailers to the KMA system and the Internet. In addition, these services will be fully compatible with STAR interface standards. The Standards for Technology in Automotive Retail (STAR) is a non- profit, auto-industry-wide initiative to create voluntary IT standards for how car companies, retailers and customers communicate with each other. "The DCSN initiative is imperative to the continued and growing success of Kia retailers across the country," said Peter Butterfield, Kia president and chief executive officer. "It was important for KMA to utilize networking services proven in the industry, and to choose a provider that has the deep industry knowledge and expertise as demonstrated by Reynolds and Reynolds." According to Harold Drezner, Vice President/General Manager with Courtesy Kia in Las Vegas, "This new Web-based communication strategy eliminates the need for dedicated proprietary hardware, dedicated PCs and connectivity, and at the same time, enables my multi-franchise business to have a single communication infrastructure. "By leveraging the new network infrastructure we have increased the number of access points as well as greatly reduced the time required to complete transactions. The bottom line is that the combination allows us to spend more time to focus on our customers," added Drezner. Reynolds Network Services delivers connectivity solutions tailored specifically to the needs of a retailer's or car company's business. There are several proven solutions currently available, including frame-relay and point- to-point connectivity, wireless bridging, secure Internet connectivity and in- store consulting. Network Services also provides a single point of contact for all system issues and problem-solving, alleviating the need to contact multiple vendors for service inquiries. "Reynolds' goal is to deliver technical services and products that result in high-quality network solutions that meet or exceed our customers' business needs," said Scott Schafer, senior vice president of Sales, Marketing and InfoStructure Services at Reynolds. "We are excited and pleased to provide Kia and its retailers with these services and all of the advanced functionality they will provide to their businesses."