Progressive Doubles Auto Claims Training Capacity, Opens Industry's First Motorcycle, ATV, RV and Boat Claims Training Center

  Growing Base of Customers Means More Representatives Are Needed To Deliver
                 Company's 24-Hour, In-Person Claims Service

    MAYFIELD VILLAGE, Ohio, Jan. 22 Progressive
today announced the opening of two new expanded auto insurance
claims training facilities and the industry's first center dedicated to
training representatives to handle motorcycle, ATV, RV, boat and personal
watercraft claims.
    The expanded auto claims training centers, located in Cleveland and Tampa,
Fla., can now train over 7,500 claims reps each year, up from 3,000
previously. The company also operates an auto claims training center in Tempe,
Ariz.
    The industry's first-ever motorcycle, ATV, RV, boat and personal
watercraft claims training center, also located in Tempe, accommodates 2,000
claims reps a year and becomes the company's fourth claims training center.
Previously, this type of training was conducted in the company's auto claims
training centers.
    The need to train more representatives is driven by the company's growth
and its commitment to provide fast, fair and accurate claims service to
customers throughout the country.
    "We believe our claims training to be the most comprehensive in the
industry," said Brian Passell, claims process leader, Progressive.  "And it
has to be. You buy auto insurance so the company will be there if you have an
accident - we take that responsibility seriously and work hard to provide a
service that is faster and better - and we provide it in person 24 hours a
day, 7 days a week."
    Progressive's hands-on training uses all types of vehicles that have been
damaged in accidents, severe weather or fire so representatives can learn how
to write repair estimates and repair the vehicles themselves so they know what
it takes. Computer-based, classroom and field training allow students to
master all types of claims using cutting-edge technology. New claim
representatives attend several classes ranging in length from two days to two
weeks; existing reps return for classes periodically throughout their
Progressive careers.
    There are more than 22,000 Progressive employees countrywide; about half
of them, located in more than 350 offices in 50 states, handle claims on
behalf of customers.
    The Progressive group of insurance companies, in business since 1937,
ranks fourth in the nation for auto insurance, is the largest writer of
motorcycle insurance in the US and also provides RV, ATV, boat and personal
watercraft insurance. The companies offer insurance by phone at
1-800-PROGRESSIVE, online at progressive.com and through more than 30,000
independent insurance agencies. The Progressive Corporation, the holding
company, has headquarters in Mayfield Village, Ohio. More information can be
found at progressive.com.

    Contact: Courtney Neville
             Progressive, Public Relations
             Phone:    440-395-3032