Newgen Lawsuit Successfully Defended

SAN DIEGO, Jan. 15, 2003; Newgen Results Corporation ("Newgen"), a wholly owned subsidiary of TeleTech Holdings, Inc. , and a leading provider of customer management solutions to the automotive industry, has successfully defended a lawsuit brought in Los Angeles Superior Court against Newgen and its parent corporation.

SmartCall, Inc. vs. Newgen Results Corporation, et. al., Case No. BC 270263 was filed on March 19, 2002 by SmartCall, and sought over $11 million dollars in damages for breach of contract, unfair competition, and misappropriation of trade secrets arising from Newgen's potential interest in acquiring certain SmartCall assets.

In February 2001, Newgen entered into discussions with SmartCall to explore potential joint business opportunities, and signed a Letter of Intent in October 2001 contemplating the purchase of certain SmartCall assets. Subsequent to signing the Letter of Intent, and within the contractual terms agreed upon in the Letter of Intent, Newgen decided not to purchase the SmartCall assets.

Yesterday's decision, rendered by Judge Haley J. Fromholz, supported Newgen's position that it had not breached the contractual terms of the Letter of Intent, nor participated in unfair competition. Judge Fromholz had previously dismissed SmartCall's allegations of misappropriation of trade secrets.

"This lawsuit was frivolous and without merit, and we are pleased the Court found we acted appropriately in our dealings with SmartCall," said William Klehm III, Newgen's Chief Operating Officer. "The Judge agreed with our position that we were well within our rights when we terminated the Letter of Intent, and we are satisfied with the conclusion of this matter."