Nistevo Survey Reports High Customer Satisfaction; 100 Percent of Respondents Would Recommend Nistevo to a Business Partner
MINNEAPOLIS--Dec. 17, 2002--Nistevo Corp., the leading Collaborative Logistics Network(SM) for transportation management, announced today the results of its second annual customer satisfaction survey. This online survey enabled Nistevo's members to anonymously provide feedback to Nistevo by rating their satisfaction with the company's technology and services, as well as ranking the importance of various transportation management capabilities.
In 2002, the use of Nistevo's Web-hosted transportation management system (TMS) grew significantly with the company's acquisition of new members, expansion of contracts with existing customers and introduction of new capabilities including optimization and dock scheduling. To date, members of the Nistevo Network have planned and executed more than three billion miles of freight in the system and now manage more than 2.8 million shipments annually.
Nearly 80 percent of survey respondents have been live on the Nistevo Network for more than six months, while the other 20 percent of respondents are in the process of completing their initial pilot or beginning the implementation process.
Highlights of the survey included Nistevo and industry-specific trend information, such as:
| -- | 95.7 percent of respondents rated their overall satisfaction with Nistevo's implementation services as satisfied or better |
| -- | 100 percent of respondents have plans to expand their use of the Nistevo Network in 2003, with automated dock scheduling and adding new locations and carriers topping the list of expansion goals |
| -- | 96.2 percent of respondents ranked TMS as "very important" to their overall logistics strategy |
| -- | When asked what TMS capability is most important to helping them achieve their companies' logistics goals in 2003, respondents provided the following top five answers (in order of importance): |
| -- | Providing Visibility to In-Transit Freight/Orders |
| -- | Connecting All Locations to a Single System |
| -- | Improving Route Guide Compliance |
| -- | Automating Manual Processes |
| -- | Improving Customer Service with Alerts/Event Management |
"As a subscription-based service, the success of the Nistevo Network is highly reliant on the year-to-year satisfaction of our members and their annual renewals," said Kevin Lynch, president and chief executive officer of Nistevo. "While we solicit input from our manufacturer, retailer, carrier and 3PL members throughout the year, the annual survey allows our members to be perfectly candid with us regarding our performance. We are pleased with the results, but continue to aim for complete customer satisfaction by continuing to grow the Network's capabilities and membership in 2003."
To request a summary of the survey results, visit www.nistevo.com.
About Nistevo
Nistevo is the leading Collaborative Logistics Network(SM) for transportation management, a hosted software service that enables manufacturers, retailers and carriers to plan, execute and settle their inbound and outbound full and less-than-truckload transportation. The Nistevo Network offers visibility and event management, contract management, execution, and tours that can be deployed in as little as 65 days. Using the Network, members are managing more than 2.8 million shipments annually, resulting in more than three billion miles of freight moved. Nistevo's clients include Baxter Healthcare, Church & Dwight Co., General Mills, Georgia-Pacific, Ivex Packaging, HP Hood, McCormick & Company, and Seneca Foods, among others. For more information, visit www.nistevo.com.