Peterbilt Ranks Highest for Customer Satisfaction in Conventional Medium-Duty Segment

    BELLEVUE, Wash.--Dec. 17, 2002--For the second consecutive year and third time in four years, Peterbilt Motors Company, a division of PACCAR Inc , ranks highest in the J.D. Power and Associates Medium Duty Truck Customer Satisfaction Study(SM) in the conventional medium-duty truck segment. Kenworth Truck Company, a division of PACCAR Inc, won the J.D. Power award in 2000.
    "Peterbilt has again shown its commitment to and success in the medium-duty market. Our key medium-duty vehicle, the Model 330, continues to set the benchmark for customer satisfaction, exceeding the expectations of a wide range of customers engaged in a diverse number of applications," says Nick Panza, Peterbilt General Manager and PACCAR Vice President. "To earn this internationally recognized honor two years in a row shows that Peterbilt is providing its medium-duty customers with vehicles of superior quality, comfort and reliability."
    According to J.D. Power and Associates, the conventional medium-duty truck study focuses on six major areas of vehicle ownership: vehicle quality; vehicle engine; vehicle transmission; ride, handling and braking; vehicle cab interior; and exterior design and styling. It is based on interviews with more than 2,000 owner/operators and fleet managers of two-year-old medium-duty trucks.
    According to J.D. Power and Associates, Peterbilt has a long history of satisfied customers, ranking highest in satisfaction for three of the past four years, and scoring highest in each of the six factors of satisfaction in the most recent study.
    Available in Class 6-7 truck and tractor configurations, the Model 330 was introduced in 1994. The vehicle's versatility and Peterbilt's custom manufacturing make the Model 330 well suited for a wide variety of applications, including pick up and delivery, beverage, municipal, dump, fire and rescue, crane, mixer, refuse and utility.
    "For more than 60 years, Peterbilt has delighted customers and led the industry with its products and services. The Model 330 continues this proud tradition, setting the standard for what medium-duty customers expect from a premium vehicle: a comfortable and ergonomic operating environment with high visibility; maximum uptime and ease of serviceability; superior maneuverability; easy cab entry and exit; attractive exterior styling and premium image; and clean frame rails for easy body installation," Panza says.
    PACCAR is a global technology leader in the design, manufacture and customer support of high-quality, light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt, DAF and Foden nameplates. It also provides financial services and distributes truck parts related to its principal business. In addition, the Bellevue, Washington-based company manufactures winches under the Braden, Gearmatic and Carco nameplates.
    PACCAR shares are traded on the Nasdaq Stock Market, symbol PCAR, and its homepage can be found at www.paccar.com.