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Volkswagen of America, Inc. Offers Special Warranty Extension On Window Parts On Some U.S. Models

AUBURN HILLS, Mich., Nov. 5, 2002; Volkswagen of America, Inc. today announced that it is mailing letters to about 850,000 U.S. customers, giving them a special warranty extension to cover window parts that could malfunction on some models sold here in the United States.

Volkswagen stressed that this action is not a recall but a targeted warranty extension that addresses customer concerns regarding the durability of window clamps on some Volkswagen cars. If this clamp malfunctions, it prevents the window from being raised or lowered. In order to replace clamps that malfunction, Volkswagen has designed and produced a more durable replacement part.

Here in the U.S., the German automaker will offer an extended limited warranty on this specific clamp. This extended warranty affects 1998-2002 New Beetles and 1999-2002 Golfs, GTIs and Jettas. The new clamp and the work to install it will be covered free of charge under this special warranty.

Volkswagen's entire line of 2003 models are built with the new part and are not affected by this issue.