Thrifty Car Rental Selects Envision
SEATTLE--Oct. 16, 2002--Envision Telephony, Inc., a leading developer of contact center solutions, today announced that Thrifty Car Rental, one of the world's largest car rental franchise networks and a subsidiary of Dollar Thrifty Automotive Group, Inc. , has selected Click2Coach(R) for its unique coaching tools.
With Click2Coach, a complete agent development solution that includes integrated quality monitoring, training and motivation tools, Thrifty will be able to coach agents to deliver the superior service its customers are accustomed to receiving.
"Because we work with franchise owners, corporate stores and travel agents, as well as airport and local markets, it is very important that our agents be knowledgeable experts and offer recommendations to best serve our diverse customer needs," said Dan Kenney, director of telephone sales at Thrifty. "After evaluating Click2Coach, we recognized that it offered much more than a recording solution -- it provided a `one stop shop' for continually improving agent performance. We selected Click2Coach because it offers the most capabilities and the best return for our investment."
Thrifty continues to make great progress breaking into new markets both nationally and internationally. Because of this continued growth, the diversity of the markets the company serves and the competitive nature of the travel industry, Thrifty wanted a way to ensure that all customers receive exceptional service. Originally looking for a quality monitoring solution to help them evaluate agent-customer interactions, Thrifty turned to Envision and found that Click2Coach also provided easy-to-use coaching tools for developing effective, well-trained agents.
Bob DuPont, staff vice president of reservations at Thrifty stated, "Envision's Click2Coach enables us to provide the feedback and training that helps focus our entire contact center organization on creating maximum customer value."
"Thrifty is known for having one of the most customer-focused teams in the car rental industry and has distinguished themselves as an industry leader," said Rodney Kuhn, founder and CEO of Envision Telephony. "Envision is proud to partner with Thrifty and provide the solutions that help extend their commitment to providing the highest quality of customer service."
For more information on Envision Telephony contact center solutions, companies can call 206/621-9384, ext. 500, or visit the Web site at www.envisiontelephony.com.
About Thrifty Car Rental
Thrifty Car Rental, with its affiliate Thrifty Car Sales, is a subsidiary of Thrifty, Inc. Thrifty Car Rental is one of the world's largest car rental franchise networks, consisting of more than 1,200 locations in 62 countries around the world. Thrifty operates 87 in-terminal rental counters and provides service to 67 other U.S. airports in addition to operating at all major Canadian airports. Thrifty Car Sales is a franchised retail used car sales network of nearly 60 dealers.
About Envision Telephony
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. The company's patented solutions offer integrated quality monitoring, performance evaluation and eLearning, providing easy-to-use tools for scheduling and recording customer interactions, evaluating agent skills and producing personalized training content. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching. Envision Telephony's scalable products are used by some of the world's most customer-focused companies in a variety of industries including financial, utilities, telecommunications, software and insurance. Visit Envision Telephony on the Web at www.envisiontelephony.com.
Click2Coach is a registered trademark, and Envision Telephony and the Envision Telephony logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners.