Toyota and Lexus Financial Services Deploy edocs' Customer Self-Service Platform To Provide Online Customer Care

    NATICK, Mass.--Oct. 15, 2002--

    edocs provides new e-billing, correspondence and online payment capabilities for Toyota's two million retail auto finance and leasing
    customers

    edocs, Inc. (www.edocs.com), the leader in online account management and e-billing software solutions, today announced that Toyota Financial Services (TFS), the finance and insurance brand for Toyota in the U.S., has licensed and deployed its online account management and e-billing solution.
    With the software, TFS and Lexus Financial Services (LFS) will provide its Toyota and Lexus retail auto financing and leasing customers with online access to account information and services. As a result, the company expects to increase customer satisfaction and improve operational and marketing efficiencies.
    "Our customers want the convenience and control of being able to manage their retail and lease accounts anytime, anywhere online," said Mike Groff, TFS Vice President of Planning, Commercial Finance and International Operations. "Using edocs' platform, we're providing these individuals with the chance to utilize the technology to access their statements online and avoid the hassles of mailing their payments."
    eaDirect(TM) and eaPay(TM), which TFS started using at the end of September, enable customers to access bills electronically and make payments online, as well as receive a variety of account-related correspondence through e-mail.
    "Today, customers expect to be able to find and act on key information easily online," commented Dan Kielar, Vice President of Client Services and Sales Operations at edocs. "For companies like Toyota and Lexus Financial Services, we are helping to provide customers with the tools to access and address all their account issues quickly and easily."

    About Toyota Financial Services

    TFS is the finance and insurance brand for Toyota in the U.S., offering retail auto financing and leasing through Toyota Motor Credit Corporation (TMCC) and extended service contracts through Toyota Motor Insurance Services (TMIS). Lexus Financial Services is the brand for financial products for Lexus dealers and customers.
    TFS currently employs over 2,600 associates nationwide, and has managed assets totaling more than $36 billion. It is part of a worldwide network of comprehensive financial services offered by Toyota Financial Services Corporation, a wholly-owned subsidiary of Toyota Motor Corporation.

    About edocs

    edocs, Inc. is the leading provider of Customer Self-Service and e-Billing software solutions for Global 2000 businesses. edocs' eaSuite(TM) self-service platform improves the quality of customer care, while dramatically reducing its cost. The company's solutions enable end customers to manage their accounts, research offerings, buy products and services, review and pay bills, and resolve issues online from a company's web site. edocs' products and services are used by some of the world's leading companies across a variety of industries including financial services, energy, healthcare, insurance, retail and telecommunications. Customers include AT&T Wireless, American Express, Blue Cross Blue Shield of Minnesota, BT (British Telecom), Fannie Mae, FleetBoston Financial, GE Capital, Sprint, Target and Telstra. Founded in 1997 and headquartered in Natick, Massachusetts, edocs has offices in Europe and Asia. For more information call (508) 652-8628 or visit www.edocs.com.