Motown Harley-Davidson/Buell Announces New Service Department

    TAYLOR, Mich.--July 23, 2002--Motown Harley-Davidson/Buell, one of Michigan's largest motorcycle dealerships, today announced a new and improved service department.
    "We have listened to our customers and made some big changes," said Bob DeMattia, president. "Our scheduling procedures will get our customers and their bike back on the road faster than ever. We have the best professional service technicians in the business, and we want everyone to know about it. Our service department has a great attitude and a commitment to customer service. We will focus on customer satisfaction through accuracy, honesty and thoroughness.
    "Customer feedback is extremely important to help improve the service our customers receive," DeMattia explained. "Harley-Davidson's `Keepin' the Faith' Service Loyalty Program helps the dealership service department stay abreast with customer surveys and monthly reports. We have also established an incentive program for our technicians directly related to customer satisfaction. Our goal is to make every visit to the service department a positive experience," he said.
    Motown Harley-Davidson/Buell located on Telegraph Road in Taylor has Michigan's largest selection of Harleys and Buells, according to DeMattia, as well as one of the best stocked parts departments in Michigan. In addition, Motown has one of the largest selections of genuine Harley-Davidson designer apparel, footwear and collectibles.
    Motorcycle owners are invited to call Motown Harley-Davidson/Buell at 734/947-4647.