DaimlerChrysler Bank Selects Resonate Service Level Management Solutions to Optimize Financial Services Applications
SUNNYVALE, Calif.--July 22, 2002--Resonate Products Deliver Superior Performance and Availability to
World-Leading Automotive, Transportation and Services Company
Resonate Inc. , the leading provider of award winning service level management solutions for business-critical applications, today announced that DaimlerChrysler Bank, the global financial services company within the DaimlerChrysler Group, has selected Resonate Commander Solutions(TM) to ensure high availability and optimize performance for its financial services applications.
DaimlerChrysler Bank provides financial services for all DaimlerChrysler vehicle brands and has more than 350,000 customers worldwide, a workforce of around 1,200 employees and manages a portfolio of more than 500,000 contracts worth billions of dollars. DaimlerChrysler's critical financial applications are built on IBM's WebSphere platform and streamlining the management of this data is vital to the company. To guarantee flawless delivery of the financial information from over 60 disparate servers, DaimlerChrysler Bank chose Resonate Commander Solutions software to deliver unrivalled end-user service levels and operating efficiencies.
Because DaimlerChrysler Bank offers its customers much more than just traditional automotive financing and leasing, they required a solution that not only ensured reliable end-user service levels for their business-critical applications, but one that could take action to correct any potential problems. Resonate Commander Solutions enables DaimlerChrysler to manage their IBM WebSphere environment and provides for an optimal end-user experience with virtually no downtime or slowed performance.
Resonate Commander Solutions software improves service levels by maintaining the end-user experience and resolving critical service issues to ensure transaction completion. Resonate Commander Solutions software collects information on infrastructure health plus end-user service levels and correlates this with a logical model of the application components. This unique approach can leverage existing monitoring investments to access information and drive action. Resonate's approach provides the quickest problem identification, diagnosis and resolution, resulting in optimal service levels and operating efficiency.
"Today's end-users expect optimal service levels from business applications at all times, and meeting this expectation requires unfaltering performance and availability through proactive infrastructure management," said Jean Francois Guyomar, vice president of EMEA, at Resonate. "Our service level management solutions help ensure that DaimlerChrysler's thousands of customers can always quickly access business-critical applications even if infrastructure problems arise."
About Resonate
Founded in 1995, Resonate is the leading provider of active service level management solutions for business-critical applications. The flagship Resonate Commander Solutions product is the first and only service level management solution that significantly reduces problem resolution time while simultaneously routing end-users around problems, ensuring transaction completion. Hundreds of customers worldwide including AT&T, AIG, Bank of America, Charles Schwab, Chase Manhattan Corporation, Citibank, DoubleClick, Eastman Chemical, E*TRADE, FedEx, France Telecom and Nippon Steel among others, rely on Resonate solutions. Resonate has strategic relationships with industry leaders including BEA Systems, IBM and Sun Microsystems.
Resonate is headquartered in Sunnyvale, California. The company's common stock trades on NASDAQ under the symbol RSNT.
For more information on Resonate, visit http://www.resonate.com.
Note to Editors: Resonate and the Resonate logo are registered trademarks and Resonate Commander Solutions, is a trademark of Resonate Inc. All other trademarks are the property of their respective owners.