Avis Rent a Car and FIND/SVP Partner to Offer Live Personal Assistant Help Line; Avis Provides the Smart Search Assistant Service to Its Preferred Select Members

    NEW YORK--May 30, 2002--FIND/SVP, Inc., (OTCBB: FSVP) a knowledge services company providing a broad range of research and consulting expertise, now provides Avis Rent A Car System, Inc. with the Smart Search Assistant service, for exclusive use by Avis Preferred Select customers. The Smart Search Assistant is a privately branded FIND/SVP consumer service that allows customers to ask questions about virtually anything within covered topic areas.
    Through the Smart Search Assistant, members of the Avis Preferred Select program can get assistance answering questions about anything from travel to comparison shopping, from local restaurants to entertainment suggestions. A "Smart Search Assistant" can be reached via the dedicated toll-free number or via an e-mail link on Avis' members-only Preferred Select Web Site.
    Possible topics that a "Smart Search Assistant" could address for an Avis renter include:
    Buying a creative gift for your best client... Where to play golf in South Carolina...Finding a good mid priced wine to accompany filet mignon...Getting guidance about indoor fitness routines... And much more.
    "We are pleased to launch our powerful customer loyalty service with Avis Rent A Car, one of America's leading service companies, thus marking FIND/SVP's successful entry into the business-to-consumer marketplace," said David Walke, Chief Executive Officer of FIND/SVP. "This agreement demonstrates the growing appeal of our Live AnswerDesk solutions to leading consumer companies that are looking for value-added ways to strengthen customer loyalty and differentiate themselves from the competition."
    "The Smart Search Assistant is another example of Avis' commitment to providing our customers - particularly our most loyal Preferred Select members - with individualized services that make their rental experience better and more stress free," said Scott Deaver, Avis Executive Vice President of Marketing.
    Avis customers qualify for Preferred Select status by being frequent Avis renters. Preferred Select membership offers customers the fast rental experience of Avis Preferred Service plus a free car upgrade, whenever available. Access to the special Preferred Select Web site is exclusive to Preferred Select members.
    Companies that have employed a Live AnswerDesk solution in the U.S. and through the SVP Group include Hewlett Packard, L'Oreal, France Telecom, CEOExpress, Club Internet, Polaroid, Heineken, Provell and Luxury Marketing Council. More information is available by calling the Live AnswerDesk Director, Bill Levine at 212-463-6263.
    FIND/SVP, Inc. (OTCBB: FSVP) is a knowledge services company that leverages the expertise and resources of its professional research teams to help its member clients protect and further their business interests. FIND/SVP helps executives enhance their business performance, profit from opportunities and address critical issues through targeted research and advisory work, providing its nearly 2,000 member clients with a competitive business advantage. Founded in 1969, FIND/SVP is the second largest member of the global SVP Group, which serves more than 75,000 executives in 11,000 companies worldwide. FIND/SVP is located at 625 Avenue of the Americas, New York, N.Y. 10011. More information is available by calling 212-645-4500 or visiting FIND/SVP's website at http://www.findsvp.com.