For Release 4/29 ~ Entigo Attacks Growing Warranty Management and Aftermarket Service Issues with Executive Seminar Series

FOR RELEASE APRIL 29, 2002

Entigo Attacks Growing Warranty Management and 
Aftermarket Service Issues with Executive Breakfast Seminar Series

Nationwide Executive Seminars Focusing on Collaborative Warranty Management
Feature Leading Management Consultant Michael Blumberg as Guest Speaker

VIENNA, VA, April 29, 2002 - Entigo Corporation, the pioneer and industry
leader in B2B sell and service-side eBusiness solutions today announced the
expansion of its Warranty Executive Breakfast Seminar Series, a program
designed to bring together customers, prospects, industry leaders, analysts,
and the media to uncover the issues, challenges, and value of Enterprise
Service Management and specifically Collaborative Warranty Management. The
nationwide events are being joint-hosted by Entigo and SAS Institute, the
leader in business intelligence and data warehousing.

The Executive Breakfast Seminar Series is propelled by the success of
Entigo's automotive-focused kick-off event held in Detroit MI, where Kevin
Prouty, research director for automotive and heavy equipment at AMR Reseach,
addressed over sixty key automotive industry business leaders on the issues
surrounding the automation of aftermarket service and warranty management.

Guest speaker Michael R. Blumberg, Chief Operating Officer, D.F. Blumberg
Associates, Inc, will present the "Strategic Approaches to Managing Warranty
and Post Warranty Support." Mr. Blumberg, a recognized industry leader on
managing service as a strategic profit center, has extensive experience in
the development and implementation of advanced systems, tools, and
technology to optimize the quality, efficiency, productivity and
effectiveness of service operations. 

"The state-of-the-art in Warranty Management Systems has evolved rapidly
over the last half decade," explains Michael Blumberg. "Traditionally,
Warranty Management applications have focused on batch processing of
warranty claims and the functionality has been limited to the storage and
retrieval of key information, from either legacy computer or paper-based
filing systems, regarding the coverage and administration of warranty
policies. The role of warranty and post warranty support service is neither
well understood nor well managed in most industrial and commercial firms. If
manufacturers are to remain competitive, they need to fully understand the
strategic value of warranties and the requirements for the appropriate
infrastructure to manage and, in fact, optimize warranty and post warranty
support service."

"In what still appears to be a difficult economic climate, the registration
and turnout at the automotive executive seminar makes it clear that this
critical business function is high on people's list for automation," said
Mark Demers, vp of marketing and business development at Entigo. "Entigo has
long taken the lead in demonstrating business value through innovative
warranty management solutions. With this nationwide Executive Breakfast
series, we have the opportunity to not only share our vision and experiences
but provide a forum for business leaders to gain valuable information on the
issues, solutions, best practices and expected benefits of warranty
management."

Other speakers include Bill Mueller, Director of Products at Entigo, on
"Improving the Warranty Management Process" and Thomas Roehm, Director, SAS
Manufacturing Practice, on "Making the Most of Warranty Data: Warranty
Analysis Best Practices."

The Warranty Executive Breakfast will take place on May 9, 2002 from 7:30 am
- 10:30 am, at the Chicago Marriott Schaumburg, 50 N Martingale Road,
Schaumburg, IL. The Warranty Executive Breakfast Series will visit Rochester
NY on June 11, 2002 and Boston MA on June 12, 2002. Other cities and dates
to follow. To register, visit www.entigo.com or call 866-368-4466, ext.
3051.

About Entigo
Entigo is the pioneer and industry leader in real eBusiness solutions making
it faster, easier, and more cost-effective for manufacturers to market,
sell, and service their products through channel partners to customers on
the Web. Powered by the preferred industry standard eCommerce platform,
Entigo Reality features a modular set of applications enabling manufacturers
to easily adapt to fast-changing market needs and business processes in real
time. Entigo solutions are used by many of the world's leading manufacturers
across industries as diverse as transportation, industrial products, and
household durables. Entigo customers and partners include Honeywell, Ford
Motor Company, General Motors, Carrier Corporation, BEA, and IBM. Visit
Entigo at www.entigo.com.