California State Automobile Association Streamlines Customer Service with Vitria's BusinessWare; Second Largest AAA Chapter Selects Vitria as Integration Standard

    SUNNYVALE, Calif.--April 22, 2002--Vitria , a leading provider of innovative integration solutions, today announced that the California State Automobile Association (CSAA) has selected Vitria as its enterprise integration standard. CSAA is the second largest member organization of the national AAA motor club, which offers consumers a wide array of automotive, travel, insurance and financial services. CSAA is using Vitria's BusinessWare(R) and Business Cockpit to facilitate the migration from legacy applications to more flexible customer relationship management (CRM) applications that provide a complete view of customer information and activity, allowing CSAA to improve customer response time and streamline its member services processes.
    By consolidating its internal applications with Vitria's BusinessWare, CSAA eliminates the need to maintain costly point-to-point interfaces between individual systems. Vitria is integrating CSAA's legacy and CRM applications initially to help the company manage sales leads and optimize its quote process, reducing the time it takes for customers to receive an estimate. Vitria's integration platform is also helping CSAA automate and expedite its membership application process, reducing the likelihood of error caused by time-consuming manual entries. CSAA agents also have the ability to view a current and complete profile of each customer to be able to offer new products and services more readily.
    "With more than 3.6 million members supporting our business, unparalleled customer service is a requirement, not an option," said Phil Colbert, CIO of CSAA. "We evaluated several technologies before identifying Vitria as the integration platform that could best help us overcome the challenge of connecting our legacy systems with our CRM applications. With Vitria's help, we are raising the bar on member services by improving response time, consolidating customer information and facilitating the process of issuing a quote.
    "Businesses such as CSAA have invested sizable amounts of money into their enterprise software applications and are looking for innovative ways to tap into the technology's potential," said Bob Golladay, general manager of Healthcare and Insurance, Vitria. "Vitria's integration platform is the perfect solution for companies seeking to leverage existing investments, streamline internal business processes and enhance customer service, all of which improve a company's bottom line."

    About Vitria

    Vitria Technology, Inc. is a leading provider of innovative integration solutions. The company pioneered the enterprise application integration market in 1994 and the use of business process management in 1997, and is now the first integration solution provider to solve integration challenges through collaborative applications. With 35 offices around the world, Vitria's customer base includes such companies as Bell South, The Blue Cross Blue Shield Association, BP, DaimlerChrysler Bank, Dana, Generali, The Goodyear Tire & Rubber Company, PacifiCare Health Systems, Reynolds and Reynolds, Schneider Logistics, Sprint, Trane, and Trans Union, and The United States' Departments of Defense and Veteran's Affairs. For more information call 408/212-2700, email info@vitria.com or visit www.vitria.com.

    This press release includes forward-looking statements, including statements relating to new products, future revenue growth, goals and future business opportunities that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements. Such factors include, but are not limited to, failure to meet financial and product expectations of analysts and investors, risk as related to market acceptance of Vitria's product and alliance partner's products, deployment delays or errors associated with these and other products of Vitria and partners, hardware platform incompatibilities, need to maintain and enhance certain business relationships with system integrators and other parties, ability to manage growth, activities by Vitria and others regarding protection of proprietary information, release of competitive products and other actions by competitors and economic conditions in either domestic or foreign markets. These and other risks related to Vitria are detailed in Vitria's Annual Report on Form 10-K for the year ended Dec. 31, 2001, filed with the SEC on March 29, 2002, and in Vitria's quarterly reports on Form 10-Q as filed with the SEC. The final decisions regarding specific features, pricing, and availability of the products mentioned in the press release are to be determined at the sole discretion of the Company. Vitria does not undertake an obligation to update forward-looking statements.