For Release 4/23 ~ Entigo Selected by ArvinMeritor for Warranty C laims Management

The following news will be released on April 23. If there is anything I can
help you with, please let me know.

Best,
Suzanne Porter-Kuchay
703-394-3068 / spk@entigo.com

FOR RELEASE APRIL 23, 2002

Entigo Selected by ArvinMeritor for Next Generation Warranty Claims
Management

Collaborative Claims Management System to Reduce Warranty Operating
Expenses,
Improve Product Quality and Recover Supplier Warranty Costs

VIENNA, VA, April 23, 2002 - Entigo Corporation, the pioneer and industry
leader in B2B sell and service-side eBusiness solutions, announced today
that its Entigo Warranty and Entigo Reality Builder software have been
licensed by ArvinMeritor Inc. to provide a Web-enabled collaborative
warranty claims management system.

ArvinMeritor Inc. is a premier global supplier of a broad range of
integrated systems, modules, and components to the motor vehicle industry.
The company serves customers in the light vehicle, commercial vehicle, and
specialty vehicle markets. The company also operates businesses serving the
aftermarket in both passenger car and commercial vehicle markets. 

ArvinMeritor will implement Entigo Warranty throughout its North American
commercial truck and related aftermarkets channel partner network. With the
new system, customers of ArvinMeritor will be able to register products,
process claims, and track claim status throughout the warranty claim cycle,
in real-time and with greater ease and efficiency. 

The new Entigo Warranty system will provide the drivetrain supplier with
problem tracking and material review capabilities; enabling the company to
help improve both its warranty claims management processes and customer
service to OEM dealers through the Call Center.  In addition, the new system
will help streamline the approval process and accelerate payment of claims
by allowing auto-adjudication of pre-approved claims according to rules and
workflow processing.

With real-time access to extensive warranty claim data, ArvinMeritor will be
able to reduce the time it takes to identify trends, product failures, and
quality issues, and then proactively provide its suppliers with reliable and
quality data on their product components. Through early detection of
defects, ArvinMeritor can create stronger bonds with key suppliers, protect
its brand image, and improve customer satisfaction while enabling the entire
supply chain to quickly resolve problems and improve product quality and
reliability. 

"The state-of-the-art in Warranty Management Systems has evolved rapidly
over the last half decade," explains Michael Blumberg. "Traditionally,
warranty management applications have focused on batch processing of
warranty claims and the functionality has been limited to the storage and
retrieval of key information, from either legacy computer or paper-based
filing systems, regarding the coverage and administration of warranty
policies. The role of warranty and post-warranty support service is neither
well understood nor well managed in most industrial and commercial firms. If
manufacturers are to remain competitive, they need to fully understand the
strategic value of warranties and the requirements for the appropriate
infrastructure to manage and, in fact, optimize warranty and post warranty
support service."

"ArvinMeritor joins a growing list of world-class manufacturers, such as
Carrier Corporation, using our warranty management system," said Mark
Demers, VP of marketing and business development at Entigo. "Growth, cost
reduction, and increased customer service underscore the challenges that
today's manufacturers face in achieving success in today's global
marketplace. The competitive landscape in which manufacturers operate
dictates constant innovation in all areas to ensure continued success.
ArvinMeritor, like other leaders in respective industries, has recognized
that the use of the Internet technology can play a key role in creating
efficiencies and improving customer service, while also reducing costs.  By
deploying a comprehensive eBusiness warranty management system to be used
both internally and externally, ArvinMeritor has the opportunity to create
an enduring competitive advantage."

Entigo Warranty is a warranty claims management system that seamlessly
automates the after-the-sale service interaction between manufacturers,
multi-tier channel partners, and customers. Unlike other products that
simply enable manufacturers to submit electronic registrations, Entigo
Warranty is a complete solution. With Entigo Warranty, manufacturers and
channel partners can submit and view all claims associated with user groups,
validate and classify claims against product registration information and
warranty programs, track standard repair time, log actual labor, and much
more. Entigo Reality Builder combines a preferred industry standard
eCommerce platform with a unique framework, enabling users to graphically
develop business processes, seamlessly integrate with any backend systems,
and adapt to changes in real time.

About Entigo
Entigo is the pioneer and industry leader in real eBusiness solutions making
it faster, easier, and more cost-effective for manufacturers to market,
sell, and service their products through channel partners to customers on
the Web. Entigo Reality, the most comprehensive suite of B2B sell and
service-side eBusiness products, delivers real ROI through reduced costs,
increased sales, greater customer satisfaction, and brand loyalty. Powered
by the preferred industry standard eCommerce platform, Entigo Reality
features a modular set of applications enabling manufacturers to easily
adapt to fast-changing market needs and business processes in real time.
Entigo solutions are used by many of the world's leading manufacturers
across industries as diverse as transportation, industrial products, and
household durables. Entigo customers and partners include Honeywell, Ford
Motor Company, General Motors, Carrier Corporation, BEA, and IBM. Visit
Entigo at www.entigo.com.
 
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