VW Invests In Enterprise Wide CRM

MINNEAPOLIS & SAN JOSE, Calif.--March 18, 2002--ZAMBA Solutions , a customer relationship management (CRM) consulting and systems integration company for Global 2000 organizations, announced today that it was selected by Volkswagen of America, one of the world's leading automakers, to align its CRM strategy for implementation of best practices on the Web and in its customer relations centers.

ZAMBA delivered a CRM Blueprint, or execution roadmap, that will allow Volkswagen to implement an industry ``best-in-class'' CRM environment. ZAMBA provided business consulting services to help Volkswagen develop an enterprise-level methodology for identifying business requirements that would help provide consistent customer experiences on its Web site and at its customer relations centers. ZAMBA's alignment methodology allows Volkswagen to align its customer interaction processes with an overall CRM strategy.

``Volkswagen has identified the importance of creating a holistic, customer-centric vision for their CRM processes and technology,'' said Doug Holden, CEO and president of ZAMBA. ``By collaborating on this vision and customizing our end-to-end CRM Blueprint to their needs, we are confident that we will help Volkswagen deliver top notch customer service and increase customer loyalty as they continue to grow.''

About ZAMBA Solutions

ZAMBA Solutions is a CRM consulting and systems integration company for Global 2000 organizations. Having served over 300 clients, ZAMBA is focused exclusively on customer-centric services that help clients profitably acquire, retain and grow customers by leveraging best practices and best-in-class technology to enable insightful, consistent interactions across all customer touchpoints. Based on the Company's expertise and experience, ZAMBA has created an end-to-end CRM Blueprint - a framework of interdependent processes and technologies that addresses each aspect of CRM, including strategy, analytics and marketing, contact center, content and commerce, field sales, field service and enterprise integration. ZAMBA's clients have included ADC, Aether Systems, Best Buy, Canon ITS, GE Medical Systems, Enbridge Services, Hertz, General Mills, Microsoft Great Plains, Northrup Grumman, Symbol Technologies, Towers Perrin and Volkswagen of America. The company has offices in Boston, Colorado Springs, Denver, Minneapolis, San Jose, Toronto and India. For more information, contact ZAMBA at www.ZAMBAsolutions.com or (800) 677-9783.

Certain statements in this press release are ``forward-looking statements'' within the meaning of the Private Securities Litigation Reform Act of 1995 and involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from the results, performance or achievements expressed or implied by the forward looking statements. Factors that impact such forward looking statements include, among others, the growth rate of the marketplace for customer-centric solutions, our ability to develop skills in implementing customer-centric solutions, the ability of our partners to maintain competitive products, the impact of competition and pricing pressures from actual and potential competitors with greater financial resources, our ability to obtain large-scale consulting services agreements, client decision-making processes, changes in expectations regarding the information technology industry, our ability to hire and retain competent employees, possible changes in collections of accounts receivable, changes in general economic conditions and interest rates, and other factors identified in our filings with the Securities and Exchange Commission.

``ZAMBA Solutions'' is a trade name under which Zamba Corporation conducts operations.