Penske Auto Centers Recognized By AAA Michigan as 'Approved Auto Care Facilities'
TROY, Mich., Feb. 26 -- Penske Auto Centers announced today that its Michigan auto centers have been recognized by AAA Michigan as ``Approved Auto Care Facilities.'' In making today's announcement, President and CEO Jim Wheat stated, ``As an automotive car care provider, we know that our customers want quality service at a fair price. Receiving this recognition from AAA Michigan is testimony that our associates are committed to exceeding our customers' expectations every time they visit our auto centers.''
AAA Michigan currently refers AAA members to the nearest Approved Auto Care Facility for high quality service. In addition, Penske Auto Centers offers AAA Michigan members the opportunity to take advantage of the ``Show Your Card and Save Program'' and receive a 10 percent discount on services.
``The 'Show Your Card and Save Program' has been a tremendous success and we're confident that this new Approved Auto Care program will be beneficial for AAA members as well,'' said Wheat.
According to Ted Gambill, President and COO of AAA Michigan, ``Approximately 1.7 million people renew their membership with AAA Michigan because they've come to trust our brand and reputation. Whether it's roadside assistance or automotive repair, our members rely on us to find competent, trustworthy service providers for them. Having Penske Auto Centers as part of the Approved Auto Care program ensures that our members will receive reliable, honest service.''
In order to participate in the Approved Auto Care program, each facility must undergo a rigorous evaluation process administered by AAA. The evaluation process includes criteria such as:
High standards for customer service Facility Appearance - Cleanliness Staff Qualifications and Training Company Reputation and Background Checks Scope of Service and Equipment AAA Michigan annually surveys each facility's past customers on their experience -- the facility must achieve 90 percent or higher in each rating category. Another key element of the evaluation process is the facility's ability to provide a number of service guarantees such as free maintenance inspections in conjunction with any service, written estimates, 12- month/12,000 mile warranties and return of parts.
Penske Auto Centers LLC is the largest independent tire dealer in the United States with 625 locations nationwide and more than 4,000 employees committed to being the leader in preventative automotive maintenance. In addition to its strong presence in the marketplace for tire sales, other services offered by Penske Auto Centers include 30-minute oil changes, wheel alignments, ATF fluid exchanges and brake service, just to name a few. Integral to the Company's overall success is its long-term growth strategy and strategic partnerships with organizations such as Kmart, Snap-on, Goodyear, Mobil, NAPA and Exide Battery Company. For more information go to www.penskeautocenters.com