ARKONA Teams With Newgen
SALT LAKE CITY--Feb. 26, 2002--ARKONA(R) Inc., (OTC:ARKN) a leader in automobile dealer management solutions, today announced its dealer management systems are fully integrated with Newgen Results Corp.
Newgen is a wholly owned subsidiary of TeleTech Holdings Inc., and a leading provider of customer management solutions to the automotive industry. As a result of this integration, ARKONA's automotive dealers will enjoy faster access to CRM services offered by Newgen.
This seamless interface will enable ARKONA's dealers to better manage their customer database and increase customer satisfaction and retention through more timely marketing and service programs.
"Providing dealers access to the full range of customer service and support programs available from Newgen is a significant achievement for ARKONA," said Alan Rudd, CEO, ARKONA Inc. "Our ongoing integration efforts with Newgen and other industry leaders will enable ARKONA to offer our dealers the best customer relationship and dealer management solutions available in the industry."
"We are pleased to have completed our interface with ARKONA," said Les Silver, Newgen's chief executive officer and founder. "This will provide dealers using ARKONA with a seamless data interface between their dealer management system and our customer management system. We are also looking forward to further enhancing our combined solution by developing an interface for our Co-Source Reservations service.
"ARKONA brings us access to a growing dealer base with unlimited information storage and recall, as well as extensive customer data mining capabilities. This means Newgen will have total access to the information it needs to more effectively serve ARKONA's customers."
Co-Source Reservations will give dealerships the ability to ensure that all customers are offered a quality reservation prior to bringing their vehicle in to be serviced. Since the software is dynamic, agents at both ARKONA and Newgen have a view of what their counterparts have scheduled on a real time basis and all agents can easily follow the specific dealership scheduling requirements.
Regardless of where the reservation is taken, it will always wind up back in the dealership's own management system.
For more information about ARKONA's Dealer Management Suite, ASP model, call 866/478-6364, or go to www.arkona.com.
About Newgen Results Corp.
Newgen, a wholly owned subsidiary of TeleTech Holdings Inc., is a leading provider of online solutions and B2B enterprise channel management services. Newgen combines its expertise in database marketing and customer retention with an in-depth knowledge of service department operations to deliver highly targeted and customized solutions to automotive dealers and manufacturers.
Newgen currently supports more than 5,000 auto dealerships nationwide and maintains relationships with leading automotive companies and dealer groups including Audi, BMW, Ford, General Motors, Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, and Volvo. For more information, call 800/7NEWGEN or visit www.ngresults.com.
About ARKONA Inc.
Founded in 1996, ARKONA is a public company and a leader in automotive management solutions. ARKONA's Dealer Management Suite also leads the market in technologically superior e-business solutions for automotive dealers that fully integrate back office systems with a retail Web presence. In this market ARKONA is one of the first premier Application Service Providers (ASP).
For more information visit the ARKONA Web site at www.arkona.com.
This release may contain forward-looking statements as well as historical information. Forward-looking statements, which are included in accordance with the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, may involve known or unknown risks, uncertainties and other factors that may cause the company's actual results and performance in future periods to be materially different from any future results or performance suggested by the forward-looking statements in this release.
Such forward-looking statements speak only as of the date of this release. ARKONA expressly disclaims any obligation to update or revise any forward-looking statements found herein to reflect any changes in company expectations or results or any change in events.