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Entigo Delivers Enhanced Warranty Management Product

    VIENNA, Va.--Feb. 26, 2002--

    Version 3.0 Delivers Supplier Recovery - Manufacturers to Reclaim Millions by Recovering Warranty Costs and Reducing Warranty Operating
    Expenses

    Entigo(TM) Corporation, the pioneer and industry leader in B2B sell and service-side eBusiness solutions, today announced the release of version 3.0 of its Entigo Reality(TM) suite of B2B eCommerce solutions.
    Entigo Reality lets manufacturers and their channel partners manage all aspects of marketing, selling, and servicing their products in real time on the Web. The new release includes enhanced versions of Entigo Catalog(TM), Entigo Order(TM), Entigo Warranty(TM), and Entigo Reality Builder(TM).
    Significant enhancements highlight Entigo Warranty -- the industry's first and only B2B, Web-based claims management system. New features include the ability to track and recover warranty costs on supplied component parts, automated intelligent claims processing, and comprehensive reporting.
    Entigo Warranty v3.0 is a collaborative warranty claims management system that seamlessly automates the after-the-sale service interaction between manufacturers, channel partners, suppliers, and customers.
    With Entigo Warranty, manufacturers seeking to implement a comprehensive eBusiness warranty strategy now have more options, flexibility, and control in automating and managing the entire warranty registration, administration, and supplier recovery processes.
    In addition, with access to extensive warranty claim data, manufacturers now have the ability to quickly identify product failures and quality issues. Through early detection of defects, manufacturers can resolve product quality issues, protect brand image, and improve customer satisfaction.
    Entigo Warranty creates significant returns within large organizations by reducing the costs associated with administering labor-based warranty programs, decreasing the time to resolve and pay claims, and providing access to claims information to proactively address product quality issues.
    By implementing an eBusiness warranty solution, manufacturers can save millions of dollars a year through efficient and comprehensive claims management. And now, with Entigo Warranty v3.0, manufacturers can boost bottom line profits through supplier recovery - a process to recover monies from suppliers due to component part failures.
    "Businesses lose millions of dollars annually as a result of inefficient and outdated warranty practices," explains Mark Demers, VP of marketing and business development at Entigo. "The automotive industry in North America alone spends more than $8.5B a year on warranty claims. Intelligent warranty management is more than automating the business process of registering products and paying claims-it is the paradigm shift that creates a strategic competitive advantage. Warranty management will be revolutionized these next two years as manufacturers realize the only way to reduce the millions lost to warranty claims, respond quickly to product quality issues, and reclaim monies owed to them by suppliers due to the failure of faulty component parts is to streamline and automate the warranty process."
    In addition to the new Supplier Recovery functionality, Entigo Warranty v3.0 includes:

-- Intelligent claims processing - cut costs by automatically processes inbound claims, according to user-specified rules; matches claims against policies; and identifies recoverable vs. non-recoverable claims
-- Enhanced Warranty Administration - manufacturers can consolidate and manage all warranty policies, warranted products and parts, and dealer/service center records
-- Advanced Reporting Capabilities - allows manufacturers to gain insight on:

    - Product Quality -- summarizes data on the root cause of
    product failures from inbound claims
    - Recovery Track Record -- tracks submitted recovery
    statements versus actual dollars recovered
    - Supplier Quality -- lists suppliers according to the
    frequency of their causal parts in approved claims

    Entigo Reality Builder v3.0

    Entigo Reality Builder combines a preferred industry standard eCommerce platform with a unique framework, enabling users to graphically develop business processes, seamlessly integrate with any backend systems, and adapt to changes in real time. Entigo Reality Builder version 3.0 includes new features that improve the speed and ease of deploying the Entigo Reality applications.
    With version 3.0, manufacturers can now more quickly and efficiently customize the out-of-the-box Entigo Reality applications to meet the needs of changing market conditions, business processes, and growth within the organization.
    Version 3.0 provides enhanced support for high-traffic web sites, including support for the clustering of application servers, as well as on-screen highlighting of business processes for easier navigation of paths within business component flowcharts.

    Platform, Pricing and Availability

    Developed using standards-based technology and architecture, Entigo Reality is supported on all leading platforms and works with any operating system that supports JDK and JVM 1.3. Entigo Reality applications run on BEA WebLogic, IBM WebSphere, or any Java Beans (J2EE) compliant server. Entigo Reality pricing starts at $400,000 and version 3.0 is available immediately.

    About Entigo

    Entigo is the pioneer and industry leader in real eBusiness solutions making it faster, easier, and more cost-effective for manufacturers to market, sell, and service their products through channel partners to customers on the Web.
    Entigo Reality, the most comprehensive suite of B2B sell and service-side eBusiness products, delivers real ROI through reduced costs, increased sales, greater customer satisfaction, and brand loyalty. Entigo solutions are used by many of the world's leading manufacturers across industries as diverse as transportation, industrial products, and household durables.
    Entigo customers and partners include Honeywell, Ford Motor Company, General Motors, Carrier Corporation, BEA, and IBM. Visit Entigo at www.entigo.com.

    Entigo, Entigo Reality, Entigo Catalog, Entigo Order, Entigo Warranty and Entigo Reality Builder are trademarks of Entigo Corporation. All other trademarks contained herein are the property of their respective owners.