ADP Claims Services Group Reinforces Commitment to World-Class Service With New 350-Person Customer Service Force and Multimillion-Dollar Call Center Technology

    SAN RAMON, Calif.--Feb. 14, 2002--ADP Claims Services Group, a leading provider of information services for the insurance, collision repair and automotive recycling industries, today announced two new client service initiatives. The first is the creation of the industry's most comprehensive client service call center supported by over 350 people. The second is the completion of a multi-million dollar technology enhancement to the call center.
    "ADP took this significant step because our clients are the lifeblood of our business. We must address every client contact quickly, efficiently, and correctly," said Robert Gray, vice president of client services.
    The new comprehensive call center combines business units that serve insurance companies, collision repairers, and auto recyclers to ensure more people are available at any given time. ADP's client support operation has taken on an accumulated strength in organizing these centers into a single entity. The contact centers, each capable of delivering World Class Service on their own, are now capable of providing support from more than 350 associates spanning four time zones in five locations.
    Further enhancing the new client service operation is the multi-million dollar investment in call center technology, which provides faster access to the most qualified technical support representatives, information, increased capability to handle larger call volumes, and the ability for clients to utilize web chat and other functions. Complete redundancy and disaster recovery capabilities are also in place to ensure support availability.
    These two latest initiatives are part of ADP's long-range vision to offer industry-integrated products and services that will allow business partners in the automotive recycling, collision repair and insurance industries to work together seamlessly.
    "We see these initiatives as important steps to continue in our promise to 'connect the dots' among insurers, collision repairers and auto recyclers," says Gary Nixon, senior vice president of automotive claims services. "We are committed to our clients in each of these industries; and these efforts are evidence of how important our clients are to us."
    ADP Claims Services Group, a wholly owned subsidiary of Automatic Data Processing, Inc. , is a leading provider of integrated business solutions for clients in the property and casualty, general health, collision repair and automotive recycling industries. ADP, with approximately $7 billion in revenues and 500,000 clients, is one of the largest independent computing services firms in the world.
    ADP Claims Services Group is headquartered at 2010 Crow Canyon Place, San Ramon, Calif. 94583; (925) 866-1100. The company's web site can be found at www.ADPclaims.com.