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CCC Information Services Group Inc. Posts Strong Fourth Quarter Operating Performance

    CHICAGO--Feb. 7, 2002--CCC Information Services Group Inc. , a leading provider of software and other technology to the automobile-claims and collision-repair industries, today reported net income from continuing operations, before non-recurring charges, of $3.0 million, or $0.13 per share, for the fourth quarter ended December 31, 2001 compared with a net loss of $13.0 million, or $0.60 per share, in the same quarter of 2000. Under GAAP (generally accepted accounting principles) reporting standards, the Company recorded a net loss of $3.5 million or $0.16 per share for the fourth quarter, compared with a net loss of $23.4 million or $1.08 per share in the same period a year ago.
    Operating income, before non-recurring charges, rose to $7.3 million in the fourth quarter, compared with a loss of $3.7 million in the same quarter of 2000. Consolidated earnings before interest, taxes, depreciation and amortization (EBITDA), before non-recurring charges, increased to $10.0 million compared with $6.7 million in the third quarter and negative $480,000 in the fourth quarter a year ago.
    Revenues from the Company's U.S. business in the fourth quarter of 2001 increased 5.7% from the fourth quarter a year ago, rising from $45.2 million to $47.8 million. CCC made the decision to exit its international operations in the second quarter of 2001.
    "CCC posted its second consecutive quarter of improved financial performance," said Githesh Ramamurthy, chairman and chief executive officer of CCC Information Services Inc. "While the non-recurring charges taken contributed to a net loss for the quarter, it is clear that -- on an operating basis -- we have restored CCC to a company that generates consistent cash flows with a much lower expense base."
    During the quarter, the Company recorded a pre-tax charge of $4.3 million as an estimate of the amount that CCC will contribute toward the potential settlement of the largest of the class action lawsuits related to the Company's total loss valuation product. Upon completion of the anticipated settlement, this would resolve potential claims arising out of approximately 30 percent of the Company's total transaction volume during the time period covered by the lawsuit. This settlement would extinguish 14 of the 21 class action suits pending against the Company related to total loss. The Company currently anticipates that the proposed settlement would include a resolution of any potential claims for indemnification or contribution by its customers relating to the transactions covered by the settlement.
    Additionally, together with one of the Company's largest customers, Nationwide Mutual Insurance Company, CCC has entered into an agreement to settle another of these class action lawsuits. The settlement agreement, which is contingent on court approval, does not require any cash contribution by CCC. The company has agreed, however, for a period of three years, as part of the settlement, to additional procedures for collecting and supplementing information to update and further verify the condition adjustment used in the total loss valuation product. The Company estimates that the cost of these activities would not have a material impact on operating cash flow. The details of this proposed settlement are outlined in our Form 8-K filed this morning.
    There is, of course, no assurance that the settlements will be successfully completed or, if completed, that the final settlements will be on the terms or levels of participation outlined above. There is also no assurance that existing or potential claims arising out of the remainder of the Company's total loss transaction volume could be settled on comparable terms.
    "We believe that these settlements will address a substantial portion of our total loss transaction volume represented in the class action lawsuits and will resolve the majority of the class action suits pending against the company. CCC will not be admitting liability in connection with either settlement; rather, CCC wishes to avoid the expense and burden of extended litigation," said Ramamurthy. "Indeed, we continue to stand firmly behind the total loss product and we believe our product is a superior methodology for delivering fast, fair local market values."
    As a result of the successful restructuring that occurred earlier in the year, the Company has also taken an additional charge of $4.3 million to write off excess office space in Chicago. This is expected to reduce the company's overall annual expense run rate by roughly $1.8 million per year.
    In the fourth quarter, CCC's net debt level was reduced to $6.8 million from $36.0 million at the end of the third quarter and a high of $43.8 million reached during the second quarter of 2001. The debt reduction, in part, reflected the successful completion of a $20 million rights offering while the remaining reduction was attributable to cash flows generated from operations. The Company also closed a new $30 million revolving credit facility with LaSalle Bank and Harris Bank during the quarter.

    For full-year ended December 31, 2001:

-- CCC's full-year U.S. revenues climbed 5.3% to $186.3 million from $176.9 million. Consolidated revenues (including the exited international operations) rose 1.8 % to $187.9 million from $184.6 million.
-- U.S. revenues continued to grow at an average of 5-6% per year with products like Electronic Direct Repair, Auditing, and Recycled Parts Service growing on average greater than 30% per year.
-- The Automotive Services Group continued to demonstrate strong revenue growth of approximately 10% per year.
-- The Company's net loss for the year, before non-recurring charges, was $6.9 million or $0.32 per share compared with a net loss of $21.7 million, or $1.00 per share in 2000.
-- After the aforementioned charges, under GAAP, the Company reported a loss of $1.39 per share for the full-year 2001, compared to a loss of $0.42 in the same period a year ago.

    "Today, CCC is a greatly improved company with solid momentum and a strong financial position moving into 2002," said Reid E. Simpson, executive vice president and chief financial officer. "Our plans anticipate continued success and strength:

    -- Revenue growth in line with our U.S. growth trends of 2001,

    -- Operating income and EBITDA performance in-line with fourth
    quarter 2001 results before non-recurring charges, and

    -- Strong positive cash flows throughout the year."

    About CCC

    CCC Information Services Group Inc. , headquartered in Chicago, is a leading supplier of advanced software, communications systems, Internet and wireless-enabled technology solutions to the automotive claims and collision repair industries. Its technology-based products and services optimize efficiency throughout the entire claims management supply chain and facilitate communication amongst 14,600 collision repair facilities, 350 insurance companies, and a range of industry participants. For more information about CCC Information Services, visit our Web site at www.cccis.com.

    This release contains statements that constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 and are subject to the safe harbor provisions of those sections and the Private Securities Litigation Reform Act of 1995. Investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, including those described in the Company's filings with the SEC, and that actual results or developments may differ materially from those in the forward-looking statements, and startup businesses are inherently uncertain. Specific factors that might cause actual results to differ from our expectations include, but are not limited to, competition in the automotive claims and collision repair industries, the ability to develop new products and services, the ability to protect trade secrets and proprietary information, the ability to generate the cash flow necessary to meet the Company's obligations, the outcome of certain legal proceedings, and other factors. Readers are cautioned not to place undue reliance on these forward-looking statements, which reflect management's analysis, judgment, belief or expectation only as of the date hereof. The Company has based these forward-looking statements on information currently available and disclaims any intention or obligation to update or revise any forward-looking statement.



                  CCC Information Services Group Inc.
                    Consolidated Operating Results
               (In thousands, except per share amounts)
                              (Unaudited)

                       Three Months Ended          Year Ended
                           December 31,           December 31,
                        2001        2000       2001         2000
Revenues:
 CCC U.S.             $47,776     $45,201    $186,259     $176,889
 CCC International         55       1,499       1,682        7,752
                      -------    --------    --------     --------
Net revenue            47,831      46,700     187,941      184,641
                      -------    --------    --------     --------
Expenses:
 Production and 
  customer support      7,325       9,775      32,498       41,449
 Commissions, 
  royalties and 
  licenses              2,593       2,514      10,129       13,512
 Selling, general and
  administrative       21,511      23,270      90,892       86,663
 Depreciation and 
  amortization          2,687       3,196      11,820       11,499
 Product development 
  and programming       6,394       7,820      30,429       27,895
 Restructuring 
  charges               4,300       6,017      10,499        6,017
 Litigation 
  settlement            4,250         950       4,250        2,375
                      -------    --------    --------     --------
Total operating 
 expenses              49,060      53,542     190,517      189,410
                      -------    --------    --------     --------

Operating income 
 (loss)                (1,229)     (6,842)     (2,576)      (4,769)

Interest expense       (2,096)       (882)     (5,680)      (3,135)
Other income 
 (expense), net        (1,651)        354        (920)       5,101
Gain on exchange of 
 investment 
 securities                --          --          --       18,437
Loss on investment 
 securities and note 
 receivable                --          --     (27,595)          --
CCC Capital Trust 
 minority interest 
 expense                 (427)         --      (1,371)          --
Equity in losses of 
 ChoiceParts 
 investment              (334)     (1,283)     (2,486)      (2,071)
                      -------    --------    --------     --------
Income(loss) from 
 continuing 
 operations before 
 income taxes          (5,737)     (8,653)    (40,628)      13,563

Income tax benefit 
 (provision)            1,213      (3,328)     18,329       (3,452)
                      -------    --------    --------     --------
Income(loss) from 
 continuing 
 operations before 
 equity losses         (4,524)    (11,981)    (22,299)      10,111
  

Equity in net losses 
 of affiliate              --      (7,684)     (2,354)     (15,650)
                      -------    --------    --------     --------

Income(loss) from 
 continuing 
 operations            (4,524)    (19,665)    (24,653)      (5,539)

Income(loss) from 
 discontinued 
 operations, net of 
 tax                    1,010      (3,768)     (5,972)      (3,704)
                      -------    --------    --------     --------

Net income(loss)      $(3,514)   $(23,433)   $(30,625)    $ (9,243)
                      =======    ========    ========     ========

Per Share Data:

Income(loss) per  
 common share - 
 basic from:
Continuing 
 operations           $ (0.20)    $ (0.91)    $ (1.12)     $ (0.25)
Discontinued 
 operations              0.04       (0.17)      (0.27)       (0.17)
                      -------    --------    --------     --------
Income(loss) per 
 common share - basic $ (0.16)    $ (1.08)    $ (1.39)     $ (0.42)
                      =======    ========    ========     ========

Income(loss) per 
 common share - 
 diluted from:
Continuing operations $ (0.20)    $ (0.91)    $ (1.12)     $ (0.25)
Discontinued 
 operations              0.04       (0.17)      (0.27)       (0.17)
                      -------    --------    --------     --------
Income(loss) per 
 common share - 
 diluted              $ (0.16)    $ (1.08)    $ (1.39)     $ (0.42)
                      =======    ========    ========     ========

Weighted average 
 common shares 
 outstanding

 - Basic               22,480      21,687      21,967       21,851
                      =======    ========    ========     ========
 - Diluted             22,480      21,687      21,967       21,851
                      =======    ========    ========     ========



                  CCC INFORMATION SERVICES GROUP INC.
                           AND SUBSIDIARIES
                      CONSOLIDATED BALANCE SHEET
                 (In thousands, except share amounts)
                              (Unaudited)



                                           December 31,   December 31,
                                                   2001           2000
                                               --------       --------
                                ASSETS
Cash                                           $   766        $   912
Accounts receivable (net
 of reserves of $2,288
 and $3,271
 at December 31, 2001
 and December 31, 2000,
 respectively)                                  11,346         16,867
Current portion deferred
 income taxes                                    5,322           --
Other current assets                             6,461          5,212
                                              --------       --------
   Total current assets                         23,895         22,991
Property and equipment
 (net of accumulated
 depreciation of $25,376
 and $32,141 at December
 31, 2001 and December
 31, 2000, respectively)                        13,487         21,812
Goodwill (net of
 accumulated amortization
 of $11,562 and $15,312
 at December 31, 2001 and
 December 31, 2000,
 respectively)                                   4,896          7,224
Deferred income taxes                           18,587          8,004
Investments                                        302         23,764
Notes receivable                                  --            5,257
Other assets                                     1,027            788
Net assets of
 discontinued operations                          --            4,848

   Total assets                                $62,194        $94,688
                                              ========       ========

            LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT)
Book overdraft                             $   1,205        $   8,682
Accounts payable                               7,658           15,309
Accrued expenses                              28,570           19,153
Income taxes payable                            --                375
Current portion of
 long-term debt                                  421              314
Deferred revenues                              6,297            4,044
                                            --------         --------
   Total current
    liabilities                               44,151           47,877
Long-term debt                                 7,145           42,000
Deferred revenues                                 66              120
Other liabilities                              3,737            2,573
Net liabilities of
 discontinued operations                         536             --
                                            --------         --------
   Total liabilities                          55,635           92,570
                                            --------         --------
Preferred Securities in
 CCC Capital Trust                            13,370             --
                                            --------         --------
Common stock ($0.10 par
 value, 40,000,000 shares
 authorized, 25,503,567
 and 21,759,279 shares
 issued and outstanding
 at December 31, 2001 and
 December 31, 2000,
 respectively)                                 2,967            2,593
Additional paid-in
 capital                                     124,188          103,279
Accumulated deficit                          (85,587)         (54,962)
Accumulated other
 comprehensive loss                              (10)            (423)
Treasury stock, at cost
 ($0.01 par value,
 4,286,665 common shares
 in treasury at December
 31, 2001 and December 31,
 2000)                                       (48,369)         (48,369)
                                            --------         --------
   Total stockholders'
    equity (deficit)                          (6,811)           2,118
                                            --------         --------
   Total liabilities and
    stockholders' equity
    (deficit)                              $  62,194        $  94,688
                                            ========         ========



                  CCC Information Services Group Inc.
            Pro-Forma Consolidated Statement of Operations
                               Unaudited
               (In thousands, except per share amounts)

                   Fourth Quarter 2001        Fourth Quarter 2000
               --------------------------  --------------------------
                        Non-                        Non-
                        Recurring                   Recurring
                  As    Adjust-     As        As    Adjust-     As
               Reported ments    Adjusted  Reported ments    Adjusted
               -------- -------- --------  -------- -------- --------

CCC U.S.
 Revenue       $ 47,776 $   --   $ 47,776  $ 45,201 $   --   $ 45,201
CCC
 International
 Revenue            55      --         55     1,499     --      1,499
               -------- -------- --------  -------- -------- --------
 Total Revenues  47,831     --     47,831    46,700     --     46,700

Expenses:
 Production and
  customer
  support         7,325     --      7,325     9,775     --      9,775
 Commissions,
  royalties and
  licenses        2,593     --      2,593     2,514     --      2,514
 Selling,
  general and
  administrative 21,511     --     21,511    23,270   3,800 F  27,070
 Depreciation
  and
  amortization    2,687     --      2,687     3,196     --      3,196
 Product
  development
  and
  programming     6,394     --      6,394     7,820     --      7,820
 Restructuring
  charges         4,300  (4,300)B    --       6,017  (6,017)G    --
 Litigation
  settlement      4,250  (4,250)A    --         950    (950)H    --
               -------- -------- --------  -------- -------- --------
Total operating
 expenses        49,060   (8,550)  40,510    53,542   (3,167)  50,375
               -------- -------- --------  -------- -------- --------
Operating
 income (loss)   (1,229)   8,550    7,321    (6,842)   3,167   (3,675)

Interest expense (2,096)  1,424 C    (672)     (882)    --       (882)
Other income
 (expense), net  (1,651)  1,682 D      31       354     --        354
CCC Capital
 Trust
 minority
 interest expense  (427)    --       (427)     --       --       --
Gain on exchange
 of investment
 securities        --       --       --        --       --       --
Loss on
 investment
 securities and
 note              --       --       --        --       --       --
Equity in losses
 of ChoiceParts    (334)    --       (334)   (1,283)    --     (1,283)
               -------- -------- --------  -------- -------- --------
Income (loss)
 from continuing
 operations
 before income
 taxes           (5,737)  11,656    5,919    (8,653)   3,167   (5,486)

Income tax
 benefit
 (provision)      1,213   (4,131)  (2,918)   (3,328)   3,525      197
               -------- -------- --------  -------- -------- --------
Income (loss)
 from continuing
 operations
 before equity
 losses          (4,524)   7,525    3,001   (11,981)   6,692   (5,289)

Equity in loss of
 Enterstand        --       --       --      (7,684)    --     (7,684)
               -------- -------- --------  -------- -------- --------
Income (loss)
 from continuing
 operations      (4,524)   7,525    3,001   (19,665)   6,692  (12,973)

Income (loss)
 from
 discontinued
 operations, net
 of tax           1,010  (1,010)E    --      (3,768)    --     (3,768)
               -------- -------- --------  -------- -------- --------
Net income (loss)
 applicable to
 common stock  $ (3,514)$  6,515 $  3,001 $ (23,433)$  6,692 $(16,741)
               ======== ======== ======== ========= ======== ========
Earnings Per
 Share:

Income per common
 share -- basic
 from:

 Continuing
  Operations   $  (0.20)$   0.33 $   0.13  $  (0.91)$   0.31 $  (0.60)
 Discontinued
  Operations       0.04 $  (0.04)    --       (0.17)$   --      (0.17)
               --------          --------  --------          --------
Income (loss) 
 per common 
 share --
 basic         $  (0.16)$   0.29 $   0.13 $  (1.08) $   0.31 $  (0.77)
               ========          ======== =========          ========
Income per common
 share -- diluted
 from:

 Continuing
  Operations   $  (0.20)$   0.33 $   0.13  $  (0.91)$   0.31 $  (0.60)
 Discontinued
  Operations       0.04 $  (0.04)    --       (0.17)$   --      (0.17)
               --------          --------  --------          --------
Income (loss)
 per common share
 -- diluted    $  (0.16)$   0.29 $   0.13  $  (1.08)$   0.31 $  (0.77)
               ========          ======== =========          ========
Weighted average
 shares
 outstanding:

 Basic           22,480            22,480    21,687             21,687
 Diluted         22,480            22,480    21,687             21,687


Notes to Pro-Forma Income Statement

A   Reflects a charge of $4.3 million related to settlement costs of a
    litigation matter involving the Company's total loss product.

B   Reflects a restructuring charge of $4.3 million for the write-off
    of the 233 N. Michigan Ave. facility, net of expected sublease
    income.

C   Reflects $1.4 million for the write-off of deferred financing fee
    assets recorded in conjunction with entering a new credit facility
    in November 2001.

D   1.) Reflects $1.0 million of non-cash charges recorded in
    conjunction with the decision to shut-down CCC International, net
    of gains on asset sales.
    2.) Reflects $1.1 million of charges to write-off an investment
    and an associated Note Receivable and accrued interest deemed
    uncollectable.
    3.) Reflects a $0.5 million gain on the settlement of a previously
    written-off Note Receivable with Insurquote.

E   Income of $1.0 million related to the final wind down of our
    claims outsourcing business.

F   1.) Reflects $0.8 million of bad debt expense recorded in
    conjunction with the decision to shut-down CCC International's
    D.W. Norris business in December 2000.
    2.) Reflects $4.6 million gain related to the final resolution of
    previously accrued expenses associated with a vendor agreement
    focused on technology testing and roll-out of certain products and
    services in fourth quarter 2000.

G   Reflects $6.0 million charge related to the shut-down of CCC
    International's D.W. Norris business in December 2000.

H   Reflects a charge of $1.0 million related to settlement costs of a
    litigation matter with American Salvage Pool Association in fourth
    quarter 2000.



                  CCC Information Services Group Inc.
            Pro-Forma Consolidated Statement of Operations
                               Unaudited
               (In thousands, except per share amounts)

                    Fiscal Year 2001           Fiscal Year 2000
               --------------------------  --------------------------
                      Non-                         Non-
                      Recurring                    Recurring
                As    Adjust-      As        As    Adjust-      As
             Reported ments     Adjusted  Reported ments     Adjusted
             -------- --------- --------  -------- --------- --------

CCC U.S.
 Revenue     $186,259 $    --   $186,259  $176,889 $    --   $176,889
CCC
 International
 Revenue        1,682      --      1,682     7,752      --      7,752
             -------- --------- --------  -------- --------- --------
 Total
  Revenues    187,941      --    187,941   184,641      --    184,641

Expenses:
 Production
  and
  customer
  support      32,498      --     32,498    41,449      --     41,449
 Commissions,
  royalties
  and
  licenses     10,129      --     10,129    13,512   (1,900)I  11,612
 Selling,
  general
  and
  administra-
  tive         90,892      --     90,892    86,663    3,800 F  90,463
 Depreciation
  and
  amortization 11,820      --     11,820    11,499      --     11,499
 Product
  development
  and
  programming  30,429      --     30,429    27,895      --     27,895
 Restructuring
  charges      10,499  (10,499)B     --      6,017   (6,017)G    --
 Litigation
  settlement    4,250   (4,250)A     --      2,375   (2,375)H    --
             -------- --------- --------  -------- --------- --------
Total
 operating
 expenses     190,517   (14,749) 175,768   189,410   (6,492)  182,918
             -------- --------- --------  -------- --------- --------
Operating
 income
 (loss)        (2,576)   14,749   12,173    (4,769)    6,492    1,723

Interest
 expense       (5,680)   1,424 C  (4,256)   (3,135)     --     (3,135)
Other income
 (expense),
 net             (920)   1,682 D     762     5,101   (4,100)J   1,001
CCC Capital
 Trust
 minority
 interest
 expense       (1,371)     --     (1,371)     --        --        --
Gain on
 exchange of
 investment
 securities      --        --       --      18,437  (18,437)K     --
Loss on
 investment
 securities
 and note     (27,595)  27,595 L    --        --        --        --
Equity in
 losses of
 ChoiceParts   (2,486)     --     (2,486)   (2,071)     --     (2,071)
             -------- --------- --------  -------- --------- --------
Income (loss)
 from
 continuing
 operations
 before
 income
 taxes        (40,628)   45,450    4,822    13,563   (16,045)  (2,482)

Income tax
 benefit
 (provision)   18,329   (20,706)  (2,377)   (3,452)    3,541       89
             -------- --------- --------  -------- --------- --------
Income (loss)
 from
 continuing
 operations
 before
 equity
 losses       (22,299)   24,744    2,445    10,111   (12,504)  (2,393)

Equity in
 loss of
 Enterstand    (2,354)     --     (2,354)  (15,650)     --    (15,650)
             -------- --------- --------  -------- --------- --------
Income (loss)
 from
 continuing
 operations   (24,653)   24,744       91    (5,539)  (12,504) (18,043)

Income (loss)
 from
 discontinued
 operations,
 net of tax    (5,972)  (1,010)E  (6,982)   (3,704)     --     (3,704)
             -------- --------- --------  -------- --------- --------
Net income
 (loss)
 applicable
 to common
 stock       $(30,625)$  23,734 $ (6,891) $ (9,243)$ (12,504)$(21,747)
             ======== ========= ========  ======== ========= ========
Earnings Per
 Share:
-------------
Income per
 common
 share --
 basic from:

 Continuing
  Operations $  (1.12)$    1.12 $   --    $  (0.25)$   (0.58)$  (0.83)
 Discontinued
  Operations    (0.27)$   (0.05)   (0.32)    (0.17)$    --      (0.17)
             --------           --------  --------           --------
Income (loss)
 per common
 share --
 basic       $  (1.39)$    1.07 $  (0.32) $  (0.42)$   (0.58)$  (1.00)
             ========           ========  ========           ========
Income per
 common share
 -- diluted
 from:

 Continuing
  Operations $  (1.12)$    1.12 $   --    $  (0.25)$   (0.58)$  (0.83)
 Discontinued
  Operations    (0.27)$   (0.05)   (0.32)    (0.17)$    --      (0.17)
             --------           --------  --------           --------
Income (loss)
 per common
 share --
 diluted     $  (1.39)$    1.07 $  (0.32) $  (0.42)$   (0.58)$  (1.00)
             ========           ========  ========           ========
Weighted
 average
 shares
 outstanding:

 Basic         21,967             21,967    21,851             21,851
 Diluted       21,967             21,967    21,851             21,851


Notes to Pro-Forma Income Statement

A   Reflects a charge of $4.3 million related to settlement costs of a
    litigation matter involving the Company's total loss product.

B   1.) Reflects a restructuring charge of $4.3 million for the
    write-off of the 233 N. Michigan Ave. facility, net of expected
    sublease income.

    2.) Reflects a charges of $2.8 million and $3.4 million recorded
    in the second quarter of 2001 for severance and outplacement costs
    associated with the decisions to restructure CCC US operations and
    wind down CCC International, respectively.

C   Reflects $1.4 million for the write-off of deferred financing fee
    assets recorded in conjunction with entering a new credit facility
    in November 2001.

D   1.) Reflects $1.0 million of non-cash charges recorded in
    conjunction with the decision to shut-down CCC International, net
    of gains on asset sales.

    2.) Reflects $1.1 million of charges to write-off an investment
    and an associated Note Receivable and accrued interest deemed
    uncollectable.

    3.) Reflects a $0.5 million gain on the settlement of a previously
    written-off Note Receivable with Insurquote.

E   Income of $1.0 million related to the final wind down of our
    claims outsourcing business.

F   1.) Reflects $0.8 million of bad debt expense recorded in
    conjunction with the decision to shut-down CCC International's
    D.W. Norris business in December 2000.

    2.) Reflects $4.6 million gain related to the final resolution of
    previously accrued expenses associated with a vendor agreement
    focused on technology testing and roll-out of certain products and
    services in fourth quarter 2000.

G   Reflects $6.0 million charge related to the shut-down of CCC
    International's D.W. Norris business in December 2000.

H   1.) Reflects a charge of $1.0 million related to settlement costs
    of a litigation matter with American Salvage Pool Association in
    fourth quarter 2000.

    2.) Reflets $1.4 million related to settlement costs of an
    arbitration proceeding captioned Autobody Software Solutions, Inc.
    v. CCC Information Services Inc.

I   Reflects a charge of $1.9 million recorded in the third quarter of
    2000 in connection with the write-off of impaired prepaid
    marketing fees.

J   Reflects $4.1 million gain recorded in the first quarter of 2000
    on the termination of the sales and marketing agreement between
    InsurQuote Systems, Inc. and CCC.

K   Reflects $18.4 million gain in the second quarter of 2000 in
    connection with the exchange of our equity investment in
    InsurQuote securities for ChannelPoint common stock.

L   Reflects a loss of $27.6 million recorded in the second quarter of
    2001 related to the write-off of the investment in ChannelPoint,
    including a $4.9 million allowance related to a note receivable
    plus accrued interest.