ADP Claims Services Group Gets High Client Service Rating in Collision Repair Industry Satisfaction Survey

    SAN RAMON--Feb. 6, 2002--ADP Claims Services Group, a leading provider of information services for the insurance, collision repair and automotive recycling industries, today announced that its collision repair business received top rankings for support, service and training in its 2001 collision repair client satisfaction survey.
    The annual survey of more than 1,500 collision repair clients was conducted by independent research firm Research Technologies. San Francisco-based Socratic found ADP stood apart from the competition in the area of client service. "These are very important findings when you consider how savvy clients in this industry are becoming," said Patty McDowell, vice president of research operations for the research firm.
    According to the report, "Respondents are particularly satisfied with ADP's account field representatives and are more satisfied with these relationships than with their relationships with representatives from other competitors." Additionally, the study noted that "Consistently, regardless of product, the account representative makes a high impact on respondents' satisfaction with the product, as well as ADP in general."
    "We are pleased to see collision repair owners point to client service as a key indicator of their satisfaction with ADP," said Gary Nixon, senior vice president of automotive claims services. "This is `the proof in the pudding' we had hoped for as ADP has made an enormous investment in client service and in our providing world class service."
    Scott Doyle, vice president of operations adds, "While we are certainly encouraged by this positive feedback, we are by no means finished. We recognize we can always get better and we have funded many new service initiatives to help us sustain our continued track record of excellence."
    Clients also expressed a keen interest in becoming more Web-savvy and indicated interest in receiving services and support from ADP online -- another area of significant focus for the company.
    "Overall, we are highly encouraged by this complimentary feedback from our clients," said Nixon. "We are confident that our strategic focus has paid off and that our new world class products and services will continue to be very well received."
    ADP Claims Services Group, a wholly owned subsidiary of Automatic Data Processing, Inc. , is a leading provider of integrated business solutions for clients in the property and casualty, general health, collision repair and automotive recycling industries. ADP, with approximately $7 billion in revenues and 500,000 clients, is one of the largest independent computing services firms in the world. ADP Claims Services Group is headquartered at 2010 Crow Canyon Place, San Ramon, California 94583; (925) 866-1100. The company's Web site can be found at www.ADPclaims.com.