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ATLANTA, Nov. 19 -- Delta Air Lines today said it now provides estimated airport wait times at its delta.com Web site. The new online feature gives customers the opportunity to check estimated peak and off-peak wait times for curbside check-in, ticket counters, and security check points at approximately 115 airports, including those in the United States, San Juan, St. Thomas, Aruba, Bermuda, Nassau, and Grand Cayman.
``We know our customers want as much information as possible at their finger tips in order to plan their arrival accordingly at the airport, and we're glad to provide them with this data via delta.com,'' said Steve Scheper, Delta's managing director of e-Business, Business to Consumer. ``This new feature will not only put our customers in more control of their travel experience, it also will enhance the airport experience by helping facilitate passenger traffic at check-in locations and security checkpoints.''
Delta customers can access the airport wait time information for their departure airport when they view their itinerary. They can also view airport wait times for all available airports from several other locations at delta.com, including the Flight Schedules and Flight Information sections.
Scheper said that by providing the estimated wait times online, Delta creates a direct communication channel of relevant information between its airport locations and its customers. Future product versions will include accessibility via toll-free telephone, Palm Powered(TM) handhelds and Web- enabled phones. This new delta.com feature is a direct result of customer feedback and collaborative efforts among Delta's Airport Customer Service and e-Business units and Delta Technology.
Other online tools that put the customers in more control of their travel experience include seat selection, upgrades, real-time flight information, SkyMiles account management, e-mail programs, SkyMiles online award redemption, electronic timetables, and SkyMiles Medallion Virtual Check In. Customers can use Delta's electronic ticket self-service kiosks to enhance their travel experience. Delta's self-service kiosks also enable Delta's e- ticketed SkyMiles customers to assign seats, upgrade, request an e-ticket receipt, answer FAA security questions, check in and receive boarding cards for originating and connecting flights and more. For a list of self-service kiosk locations, visit delta.com/travel/trav_serv/kiosk .
About Delta's e-Business Unit
As the industry leader in e-business, Delta Air Lines has established an e-Business Unit that systematically leverages Delta's assets using the Internet and other emerging technologies. Encompassing Delta's business-to- consumer (B2C), business-to-business (B2B), and business-to-employee (B2E) initiatives, the unit acts as an innovative and fast-reacting think tank, speeding and enhancing Delta's online service offerings. The e-Business Unit, under the direction of a dedicated e-leader, works in conjunction with Delta's other operational divisions and Delta Technology to create new revenue opportunities, drive productivity, lower costs and deepen its relationships with its customers, employees, suppliers and stockholders.
Delta's goal is to become the No. 1 airline in the eyes of its customers, flying passengers and cargo from anywhere to everywhere. People choose to fly Delta more often than any other airline in the world on 4,850 flights each day to 368 cities in 65 countries on Delta, Delta Express, Delta Shuttle, Delta Connection carriers and Delta's Worldwide Partners. Delta is a founding member of SkyTeam, a global airline alliance that gives customers extensive worldwide destinations, flights and services. In addition to safely and securely making reservations and purchasing tickets at delta.com, Delta customers can select seats, upgrade, get up-to-date flight information, make accommodations reservations, and more. U.S.-based travel agencies also can access Delta Web fares for their customers via delta.com's Online Agency Service Center. For more information, go to delta.com.
