Wingcast And KANA Deliver Advanced Wireless Information And Safety Services Into Vehicles... Read My Lips Its Telematics
SAN DIEGO, Calif.--Nov. 13, 2001--KANA's Web-Architected Contact Center Solutions to Provide Wingcast with Intelligent Customer Interactions While Reducing Costs
Wingcast LLC, the telematics company founded by Ford Motor Company and QUALCOMM Incorporated , today announced the selection of KANA Contact Center(TM) to provide advanced multi-channel support and information services for Wingcast-equipped vehicles. Wingcast develops and delivers wireless mobility and information services that bring voice, Internet access, safety and lifestyle services to vehicles. KANA(R) , the leading provider of external-facing eCRM solutions, will enable Wingcast to offer a multitude of features and conveniences to drivers.
KANA Contact Center is a highly scalable, geographically distributed system that connects customers, agents, and large databases of content, allowing Wingcast to provide unprecedented service to its customers. Additionally, KANA solutions will provide Wingcast with cost savings in the contact center and the ability to accumulate invaluable and unique CRM information, enabling the telematics provider to develop a deeper relationship with its customers. KANA's solutions are currently in use by nearly 1200 companies worldwide.
"KANA was our clear choice based on its J2EE architecture, open standards and ease of implementation," said Erez Nir, vice president, of information service engineering for Wingcast. "While other CRM solutions are Web-enabled, KANA's Web-based solution integrates databases and back-office systems and provides an intuitive agent desktop that is easy to use at a lower cost of ownership."
The Wingcast Service Delivery System, when integrated with KANA Contact Center, achieves full Computer Telephony Integration (CTI) and voice portal interoperability to provide features ranging from roadside assistance and stolen vehicle tracking, to navigation and real-time traffic information.
"The Wingcast system demonstrates the clear advantage of a Web-based architecture for complex integration, scalability and usability," said Bud Michael, executive vice president of products and marketing for KANA. "Wingcast wanted an external-facing customer service application that would scale to very high levels of concurrent users. KANA was able to provide a solution that would address Wingcast's unique needs while enabling the company to simultaneously reduce the cost of providing service."
About Wingcast
Wingcast, LLC (www.wingcast.com) was created by Ford Motor Company and QUALCOMM Incorporated in October 2000 to provide telematics services - the integration of computing and wireless telecommunications with motor vehicles to enhance safety, security, productivity and enjoyment for consumers in a mobile environment. Wingcast is dedicated to the development and delivery of advanced wireless applications and telematics services that deliver on the promise of "connected freedom" for mobile users both in and outside of vehicles.
About KANA
KANA provides the industry's leading external facing eCRM solutions to the largest businesses in the world, helping them to better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments. Through comprehensive multi-channel customer relationship management that combines the best-in-class KANA iCARE Architecture with enterprise applications, KANA has become one of the fastest-growing providers of next generation eCRM technology. The company's customer-focused service, marketing and commerce software applications enable organizations to improve customer and partner relationships by enabling them to productively interact when, where and how they want - across all touch points, including web contact, web collaboration, e-mail, and telephone. KANA's global customer base includes Global 2000 organizations in the financial services, manufacturing, high technology, communications, retail and services markets. KANA has locations in 22 countries worldwide, in addition to an extensive global network of channel partners. For more information, please visit www.kana.com.
NOTE: KANA is a registered trademark, and KANA Software, KANA iCARE, KANA Contact Center, KANA IQ, KANA ResponseIQ, KANA Response, KANA Marketing, KANA iCARE Analytics and the KANA logo are trademarks of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.