Mitchell Receives STAR Award for Customer Service Excellence
SAN DIEGO--Oct. 3, 2001--Mitchell International was recently recognized for its continuous customer service excellence by the Service & Support Professionals Association (SSPA).
At SSPA's Horizons 2002 World Conference recently held in Savannah, Ga., Mitchell received the prestigious Software Technical Assistance Recognition (STAR) award in the Sustained Performance category.
This is Mitchell's second STAR award, having also won two years ago as the Most Improved technical support organization.
"We are extremely honored to have our dedicated customer service team recognized by the leading professional organization in the industry," said Bob Alexander, senior vice president of Mitchell's customer service organization. "This award validates Mitchell's commitment and dedication to providing total customer satisfaction."
The winner in the Sustained Performance category demonstrates an ongoing level of outstanding overall software support, with high levels of customer satisfaction for at least three consecutive years. To compete, you must be able to present three years of data, demonstrating sustained performance and how it attributed to high levels of ongoing customer satisfaction.
"Mitchell continues to deliver exemplary technical support to their customers," said Bill Rose, SSPA founder and executive director. "We are happy to honor their world-class service by presenting them with the STAR Award, which is the highest form of recognition given in the service and support industry."
At the SSPA conference, information technology professionals and experts met to discuss the future of customer support services. Since 1990, SSPA has recognized companies for outstanding achievement in providing customer satisfaction. In order to be considered for an award, companies must submit an application that is reviewed by SSPA advisory board members -- many of whom are senior support executives from some of the world's leading software companies. Among SSPA's members are such major organizations as Intel Corp., American Express, Arthur Anderson, Compaq and Qualcomm.
About SSPA
Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the Web portal of Supportgate at www.supportgate.com. Through these 'gates' you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an e-mail to info@supportgate.com.
About Mitchell International
Mitchell International, founded in 1946 and headquartered in San Diego, is The Source for information software and e-business solutions for the insurance and automotive repair industries. Providing services that enhance productivity, profitability and customer satisfaction, Mitchell facilitates several million electronic transactions between more than 16,000 business partners each month. Mitchell's own parts and labor database, a critical connectivity point between shops and insurers, is trusted for its accuracy and respected as the industry standard. For more information on Mitchell International call Chris Andrews, Director of Marketing, at 858/578-6550 ext. 8321. Visit our Web sites at www.mitchell.com and www.emitchell.com.