New Penn Recognized in Annual Quest for Quality Survey

    LEBANON, Pa.--Oct. 1, 2001--New Penn Motor Express, Inc., a subsidiary of Arnold Industries, Inc. has been recognized for service excellence among Northeast regional less-than-truckload (LTL) motor carriers in the annual Quest for Quality survey conducted by Logistics Management & Distribution Report magazine.
    The annual Quest for Quality survey has become an industry benchmark for identifying and recognizing those carriers who provide superior service. This marks the eighth consecutive year that New Penn has been recognized in the Quest for Quality awards.
    Over 3,000 readers of the magazine participated in the survey this year. Participants rated their carriers in the following five performance areas: on-time performance, value, information technology, customer service, and equipment and operations. Results of the survey appear in the August 2001 issue of the magazine.
    "The consistency of our performance over the years reflects the service-oriented culture of New Penn, and our employees are New Penn Proud to receive this recognition. The survey is credible evidence that there are differences in the quality of service provided among carriers, and our customers recognize that New Penn provides a superior level of service," said New Penn Executive Vice President, Stephen M. O'Kane.
    "We also want to extend our thanks to the customers who took time to participate, and everyone at Logistics Management & Distribution Report for conducting the survey," added O'Kane.
    New Penn Motor Express, Inc. is a regional less-than-truckload motor carrier providing reliable next-day service through a network of 23 terminal facilities located in the Northeastern United States, Quebec, Canada and Puerto Rico. Annual revenues were $236 million in 2000. New Penn has over 2000 employees and operates a fleet of over 800 tractors and 1,600 trailers.