CustomerLink Systems and Flexible Systems Form Strategic Partnership

    ROSEVILLE, Calif.--Sept. 6, 2001--Today, CustomerLink Systems, a leader in delivering Customer Retention and Loyalty Services to the automotive service and repair industry, announced their commitment to making repair order data transfer even easier for their customers who use shop management software applications.
    CustomerLink provides customer communication services on behalf of the automotive service professional and can accommodate any shop regardless of their level of technology adoption. The CustomerLink service is available to shops who write their repair orders manually and those who run elaborate shop management software applications. Data transfer is becoming easier as CustomerLink partners with shop management software developers who write special data extraction utilities for their software so they are "CustomerLink enabled". Kirk Olson, Executive Vice President of CustomerLink Systems states, "Today's shop owners and managers are busier than ever. That's why we are working with their software vendors to bring business solutions that are fast, easy, and really work."
    CustomerLink is pleased to announce our most recent relationship with Flexible Systems LLC, whose shop software products include ShopMaster 2000 and their most recent Windows based version, AllsystemsMax. With AllsystemsMax, Flexible Systems LLC builds on 15 years experience and now provides owners/operators of automotive repair shops with an even simpler and more powerful set of software tools. AllsystemsMax interfaces with parts and labor catalogue databases such as ALLDATA(R) Service Advisor (TM) and MitchellRepair(TM), accounting software such as Quickbooks(TM), spreadsheet programs such as Excel(TM), and now with CustomerLink Systems.
    "We are always looking for ways to bring added value to our shop management software customers," states Steve Miller, CEO of Flexible Systems, LLC. Miller continues, "Writing a data extraction utility so that our software has the ability to extract necessary repair order information and automatically send it to CustomerLink makes it easy for our customers to use the CustomerLink programs. We, in turn, are able to provide a very valuable service to our customers."

    About CustomerLink Systems, Inc.

    CustomerLink Systems, Inc. is a leader in delivering Customer Retention and Loyalty services to the automotive service and repair industry. CustomerLink's Customer Relationship Management (CRM) system automatically reminds the vehicle owner of future service intervals, provides coupons, promotions, surveys, or thank you letters on behalf of their service provider. These services allow the automotive repair facilities to increase customer count, retain their customer base, and generate greater profits without spending any incremental time or effort. And the best news is CustomerLink Systems performs these services for the shops. CustomerLink puts time in the service providers' life and profits in their business.