Baxter Premieres `Support Planning for Prophet' With Enterasys

    AUSTIN, Texas--Aug. 2, 2001--Baxter Planning Systems, the leading provider of Web-based service parts management software, introduced today 'Support Planning for Prophet' with network infrastructure provider Enterasys as the first implementation.
    'Support Planning for Prophet' is a Web-based tool that will allow service organizations to instantaneously access the availability of support coverage for 144 countries.
    'Support Planning' revolutionizes the process of determining the eligibility of a specific customer location for coverage. Traditionally, logistics managers manually determine what level of support can be offered to specific customer sites, a process that can take up to sixty days. With 'Support Planning,' coverage availability is determined real-time via the Internet. The advantage is a reduction in labor costs, while generating revenue previously lost during those sixty days.
    "By accessing 'Support Planning' through a wireless device, sales representatives will be able to define response times immediately while at the customer site," said Baxter Planning Systems President and CEO Greg Baxter.
    This interactive tool was originally designed in partnership with Enterasys, a market leader in networking infrastructure hardware and software, as an addition to Baxter's suite of software, 'Prophet by Baxter.'
    "We expect to see a reduction in response time and increased accuracy in the quoting process," said Enterasys Senior Planner Barbara Smith.
    Initially, Enterasys has deployed 'Support Planning' to its internal support organization and will extend use to external channel vendors in the near future.

    About Baxter Planning Systems

    Baxter Planning Systems Inc., www.bybaxter.com, based in Austin, Texas, pioneered the development of Web-based planning solutions for the service parts industry. With systems installed in Fortune 500 companies across the United States, it is currently used by companies in the technology, medical equipment and telecommunication industries. These companies include Enterasys, Philips Medical and Lucent Technologies.

    About Enterasys

    Enterasys Networks is a new type of company that combines a single market focus with a strong technology heritage to provide communications infrastructures for enterprise-class customers. Enterasys' networking hardware and software offerings deliver the innovative security, availability and mobility solutions required by Global 2000 organizations coupled with the industry's strongest service and support. Based in Rochester, N.H., Enterasys is backed by Silver Lake Partners and Cabletron Systems . For more information, visit www.enterasys.com.