Lexus Ranks No. 1 in J.D. Power and Associates Customer Service Study For the 10th Time in 11 Years

    TORRANCE, Calif., July 11 Lexus once again upheld its
reputation as the industry leader in customer satisfaction as reflected in the
latest J.D. Power and Associates study announced today.  For 2001, Lexus is
No. 1 in Customer Satisfaction with Dealer Service in the independent research
firm's Customer Service Index (CSI) Study.
    With 903 out of a possible 1,000 points, Lexus holds the top spot for the
10th time in 11 years.  CSI results are based on more than 56,000 vehicle
owners who evaluated their visits to dealerships during the first three years
of ownership.  Even with the increased sales volume the Lexus brand has
experienced in the past few years, Lexus dealers continue to stay focused on
exceeding customers' expectations and providing the best service in the
industry.
    "At Lexus, success is defined by much more than vehicles sales," said
Denny Clements, Lexus group vice president and general manager.  "When Lexus
was established in 1989, our commitment was to give customers an unparalleled
buying and ownership experience, and now 12 years later, these survey results
show that our cream-of-the-crop dealers continue to deliver on Lexus' high
standards for customer satisfaction."
    The combination of excellent products and outstanding customer treatment
has resulted in Lexus becoming one of the world's premier luxury brands.