MetLife Auto & Home Awards Contract to LYNX Services

    FORT MYERS, Fla.--June 28, 2001--LYNX Services has been selected as the exclusive provider of auto glass claims management for MetLife Auto & Home Insurance Company.
    LYNX Services is providing a national outsourcing solution, 24 hours a day, 365 days a year, for MetLife Auto & Home's 2.9 million policyholders. LYNX Services operates two state-of-the-art call centers that specialize in servicing claims for the insurance and glass industries.
    "LYNX Services has a track record for delivering high satisfaction and excellent utilization in a high-choice environment. We chose LYNX for its demonstrated leadership in technology and open approach to claims handling," said Bob Smith, vice president of claims for MetLife Auto & Home. "Their claims process will give MetLife Auto & Home policyholders excellent service with their auto glass repair or replacement work."
    "We are excited about the work that MetLife Auto & Home and LYNX Services have done together to develop this customized, comprehensive solution for auto glass claims," said Jim Latch, general manager of LYNX Services. "We bring accessibility and convenience to both the glass and insurance industries through our unique business model and the application of leading practice processes."
    An affiliate of MetLife, MetLife Auto & Home is one of the nation's leading personal lines property and casualty companies. It provides insurance products in all 50 states for the auto, home, apartment, condominium, boat, vacation and rental property, recreational vehicle, as well as personal excess liability.
    LYNX Services provides customer service and claims handling outsource solutions, 24 hours a day, seven days a week, supported by call-center and Internet infrastructures. The company also provides on-site process mapping, re-engineering and consulting services on a full range of property and casualty claims.

    www.metlife.com
    www.lynxservices.com