Mitsubishi Honors Retailers With Diamond Chapter of
Excellence Awards
Retailers Earn High Marks in Sales, Service and Satisfaction
CYPRESS, Calif., May 31 Earning customer loyalty is the
overarching goal for Mitsubishi Motors retailers. To recognize outstanding
retailers, Mitsubishi Motor Sales of America, Inc. (MMSA) announces its 2001
Diamond Chapter of Excellence Awards.
These prestigious awards are given annually to outstanding retailers who
achieve high rankings in sales, service and parts operations through customer-
friendly retail practices. Membership in the Diamond Chapter of Excellence
Society is based on measurable success factors such as high customer
satisfaction -- including J.D. Power and Associates consumer satisfaction
survey benchmarks.
"The Diamond Chapter of Excellence Society encourages all dealership
personnel to be top performers in every aspect of the sales experience," said
Greg O'Neill, MMSA senior vice president and general sales manager. "These
retailers recognize that customer service is a key element in being
successful. We are thrilled to honor these retailers and thank them for
being such outstanding members of the Mitsubishi family."
This year 50 Mitsubishi Motors dealerships earned a Diamond Chapter of
Excellence Award, placing them among an elite group of retailers. They are:
Western Region
Thousand Oaks Mitsubishi Thousand Oaks, CA
Carey Mitsubishi Yakima, WA
Miller Imports Van Nuys, CA
Concord Mitsubishi Concord, CA
Ball Mitsubishi National City, CA
Assael Mitsubishi Duarte, CA
San Bernardino Mitsubishi San Bernardino, CA
Manly Mitsubishi Santa Rosa, CA
Carlsbad Mitsubishi Carlsbad, CA
Roseville Mitsubishi Roseville, CA
Riverside Mitsubishi Riverside, CA
Norco Mitsubishi Norco, CA
Southwest Region
Gillman Mitsubishi Houston
Charlie Thomas Mitsubishi Houston
West Loop Mitsubishi San Antonio, TX
Don Herring Mitsubishi Dallas
Metro Mitsubishi San Antonio, TX
Huggins Mitsubishi North Richland Hills, TX
Frank Parra Mitsubishi Irving, TX
Barker Mitsubishi Houma, LA
Walker Mitsubishi Alexandria, LA
Rountree, Mitsubishi Waco, TX
Gillman Mitsubishi Rosenberg, TX
Gene Messer Mitsubishi Lubbock, TX
Southeast Region
Crown Mitsubishi Greensboro, NC
Miami Lakes Mitsubishi Miami
Kendall Mitsubishi Miami
Bentley Mitsubishi Huntsville, AL
Ft. Lauderdale Mitsubishi Ft. Lauderdale, FL
Augusta Mitsubishi Augusta, GA
Jim Hudson Mitsubishi Columbia, SC
Murphy Mitsubishi Pelham, AL
King Mitsubishi Lighthouse Point, FL
Beill Seidle's Mitsubishi Davie, FL
Troncalli Mitsubishi Decatur, GA
Rick McGill's Airport Mitsubishi Alcoa, TN
North Central Region
Schaumburg Mitsubishi Schaumburg, IL
Max Madsen Mitsubishi Downers Grove, IL
Wayzata Mitsubishi Wayzata, MN
Kline Mitsubishi Maplewood, MN
Parkway Mitsubishi Normal, IL
Biggers Mitsubishi Elgin, IL
Williamson Mitsubishi Lincoln, NE
Porcaro Mitsubishi Racine, WI
Northeast Region
Bell Mitsubishi Rahway, NJ
Sunrise Mitsubishi Oakdale, NY
Jeff D'Ambrosio Mitsubishi Downingtown, PA
JBA Mitsubishi Glen Burnie, MD
Girard Mitsubishi Groton, CT
Kelly Mitsubishi Emmaus, PA
Diamond Chapter of Excellence retailers will receive a custom-designed
solid crystal award to display in their showrooms. The award symbolizes the
retailer's excellence in customer satisfaction.