Sears, SC Johnson and Ford Recognize Crowley for Outstanding Service

    JACKSONVILLE, Fla., May 16 In recent months Crowley
Maritime Corporation has received recognition for outstanding service from
some of the world's best known and respected companies, including Sears, Ford
and SC Johnson.
    The company's liner services group was named a Sears Partner in Progress
for 2000 and received recognition from SC Johnson for customer service
excellence.  In addition, Crowley's logistics group in Venezuela received
Ford Motor Company of Venezuela's prestigious Silver Award for supplier
excellence in the non-productive supplier category.
    The prestigious Sears Partners in Progress Award is presented annually to
a select group of vendor companies that supply Sears, Roebuck and Co. with
quality products and services from apparel, appliances and tools, to
marketing, transportation services and technology. More than 10,000 sources
competed for this award in 2000.  Begun almost 20 years ago, the Partners In
Progress program recognizes sources that make significant contributions to
the growth of Sears businesses and the creation of new ways to better serve
Sears customers. The winners were selected from nominations submitted by
Sears store support organization.
    Sears, Roebuck and Co. is a leading U.S. retailer of apparel, home and
automotive products and services, with annual revenue of more than
$40 billion. The company serves families across the country through
approximately 860 department stores, approximately 2,100 specialized retail
locations, and a variety of online offerings accessible through the
company's web site at http://www.sears.com
    Crowley was the only logistics provider among 100 awardees in Venezuela
who was recognized by Ford with the Silver Award for supplier excellence in
the non-productive supplier category.  According to Marco Morales, Purchasing
Manager for Ford Venezuela, Crowley was nominated for the award because of
the outstanding Colombia Lead Logistics Provider (LLP) service and trucking
operations it provided Ford Venezuela during the year 2000. Crowley
continues to provide these services to Ford on an ongoing basis.
    Ford's criteria for the Silver Award included operating with less than a
20% internal customer claim rate, providing on-time service and delivery of
materials and exhibiting a commitment to providing quality service.
    Crowley manages a wide array of logistics services for Ford in Venezuela
ranging from freight forwarding in the U.S. to the transport of inbound and
outbound container loads, and transport & customs brokerage for all material
coming from Colombia to Ford's plant in Valencia, Venezuela and to its plant
in Bogota, Colombia.
    "We recognize the hard work put forth by Crowley and commend the company
on its efforts to make the Colombia LLP project happen," said Morales.
"Crowley is the kind of supplier Ford wants to do business with."
    SC Johnson executives recognized Crowley's liner services group for
customer service excellence during a recent visit to Crowley's headquarters
in Jacksonville, Fla.  Customer service agents at Crowley's state-of the
art, ISO 9002 customer service center in Jacksonville uses EDI imaging,
advanced telephone switching technologies and customer profiling to give
personalized service to customers throughout the United States, Canada, Latin
America and the Caribbean.
    "Receiving recognition from some of the most respected companies in the
world is a tremendous honor for Crowley," said Tom Crowley Jr., Chairman,
President and CEO of Crowley Maritime Corporation. "Our company and our
employees work every day in concert with Sears, Ford, SC Johnson and our
many other valued customers to ensure that we provide them with the most
dependable, quality service possible. We are pleased that these partnership
have helped our business partners to achieve success in their respective
industries."
    Oakland-based Crowley, founded in 1892, is primarily a family- and
employee-owned company mainly engaged in worldwide logistics, liner
services, contract towing and transportation, energy support services, ship
assist and escort services, vessel management and petroleum and chemical
marine transport. Additional information about Crowley its subsidiaries and
business units may be found on the Internet at http://www.crowley.com.

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