emailSYNC Announces 100 Most Responsive Online Dealerships

Hello,

The following is a press release for the results of emailSYNC's Inbox Challenge, a study that rated the online responsiveness of nearly 3,400 dealerships nationwide. Details about the Challenge (such as sample size, testing methodology, and ranking criteria) as well as the ranking itself can be found on our website at http://emailsync.com. Please feel free to contact me if you have any questions about the release.

Thank you for your time.

Sincerely, Joomee Lee

Joomee Lee Director of Research joomee@emailsync.com 212.367.7333

For Immediate Release

emailSYNC Announces 100 Most Responsive Online Dealerships

[Detroit, April 10, 2001] emailSYNC, a New York-based e-mail technology company, announces the results of the first Inbox Challenge at the eAutoWorld conference.

The Inbox Challenge, launched at NADA 2001, rated dealership online responsiveness. 5 anonymous test e-mails were sent to each of 3,400 dealers nationwide. Their replies were individually graded by emailSYNC staff based on the criteria of timeliness and quality of the response. The Challenge began on March 6th and concluded on April 5th.

The Challenge results show that many dealerships are dropping the ball when it comes to handling online customers. "Surprisingly, only about 50% of our tests received replies," explains Greg Narain, CEO of emailSYNC. "Furthermore, of the dealers who did reply, 25% took more than three days to respond."

Full results and analysis may be viewed at http://emailsync.com in early May.

About emailSYNC emailSYNC is a leading-edge developer of E-mail software and services custom tailored for the automobile dealership. The company has been working with dealers since 1996 to analyze and innovate their growing online communications.