21st Century Insurance Provides Service ``24/7'' With Newly Redesigned Website, i21.com

    WOODLAND HILLS, Calif.--April 5, 2001--Despite recent stories of "dot com" companies reducing workforces and going out of business altogether, many major U.S. corporations are using the Internet to become ever more responsive to their customers' needs.
    Take 21st Century Insurance, for example. The company recently announced the redesign, expansion and refinement of its website, i21.com. The full-service site is an important part of the company's mission to make affordable car insurance easy by providing every customer with friendly, knowledgeable help any time of the day or night, according to Marina Lubinsky, 21st Century Insurance's Manager of Internet Business Development.
    The website allows potential policyholders to receive real-time free insurance quotes, communicate directly with a 21st Century representative through an interactive chat function, review an extensive Frequently Asked Questions section, and even purchase a car insurance policy online.
    At i21.com, current 21st Century customers can pay bills by electronic check, add or delete drivers or vehicles, review or change their coverages, report a claim, track account payments and instantly renew vehicle registration with the state Department of Motor Vehicles online without waiting in line.
    Lubinsky said, "With the busy schedules of our policyholders, our challenge really is to meet the needs of our customers in a way that is convenient for them. We think that i21.com is a perfect way to meet almost any insurance need. Automobile insurance doesn't have to be complex. i21.com is a convenient one-stop shop for our customers. While we also have customer care representatives available in each of our offices and over the phone 24 hours a day, we want to give our policyholders the additional freedom and convenience of making changes and having questions answered online."
    21st Century Insurance is ranked as one of the top four vehicle insurance companies in the nation by J.D. Power and Associates and also holds an A+ (superior) rating from A.M. Best, the world's oldest independent authoritative insurance rating and information source.
    21st Century Insurance is headquartered at 21st Century Plaza, 6301 Owensmouth Ave., Woodland Hills, CA 91367. For more information, log on to: www.i21.com