DaimlerChrysler Standardizes on Aspect Communications' Multichannel Contact Center Solution

    SAN JOSE, Calif.--April 2, 2001--Aspect Communications Corporation , the leading provider of customer relationship portals -- contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels -- today announced that DaimlerChrysler's Chrysler Group will standardize on the Aspect(R) Portal contact server for implementation of multichannel contact centers. DaimlerChrysler, renowned for world-class customer service, chose an Aspect solution that enables the company to strengthen customer bonds by providing consistent service regardless of channel -- voice, Web and e-mail. The solution will also help DaimlerChrysler meet the business objectives of increasing operational efficiencies and reducing costs while generating more revenue simultaneously.
    "DaimlerChrysler receives thousands of customer inquiries a day. We want our customers to have a consistent experience no matter how they contact us. We also want our agents to have all customer data at their fingertips regardless of what channel the contact comes through and regardless of where the data resides in our enterprise," said Peter Edghill, manager of the DaimlerChrysler Customer Assistance Center. "The Aspect Portal contact server is a key to providing consistent customer interaction using a single infrastructure. The software handles all customer transactions -- voice, e-mail and Web traffic. This contact server enables us to implement a strategy that meets our exact business needs."
    DaimlerChrysler's Customer Assistance Center handles all of the customer support for Dodge, Chrysler and Jeep brands in the U.S. market. This requires that information stored in disparate systems around the company be instantly available for self-service or to agents for providing live help at the time of contact.
    "DaimlerChrysler is a household name and renowned for exceptional products and exceptional service," said Gary L. Smith, chief operating officer of Aspect. "We've served DaimlerChrysler for more than eight years, and we are very proud that Aspect solutions form the foundation on which the company manages its most important assets -- its customers."
    DaimlerChrysler is the world's leading manufacturer of quality passenger cars. Strong brands, groundbreaking technologies, innovative products and first-class services have made DaimlerChrysler one of the most successful and respected companies in the world.

    Aspect Communications

    Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The Aspect Portal contact server allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact center -- the core of any company's CRM strategy. Aspect's contact server synchronizes all customer contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the Fortune 50. The company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information, visit Aspect's Web site at http://www.aspect.com or call 877/621-3692.

    Note to Editors: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.