Cross Country Automotive Services Introduces First Business Portal For Roadside Assistance Industry

    Argosi.netSM Offers 30,000-Plus Service Providers Vital Link to CCAS'
  Business, Management and Information Resources; Seeks to Raise Industry's
                           Service Level Standards

    BOSTON, April 2 /PRNewswire Interactive News Release/ -- Cross Country
Automotive Services (CCAS) today launched Argosi.netSM, the company's new
business-to-business portal for the more than 30,000 roadside assistance,
towing and locksmith service providers that comprise its Service Provider
Network (SPN).  CCAS estimates that by year end Argosi.net will increase
online transactions with its Service Providers by 50%.  Marking yet another
technology milestone for CCAS, Argosi.net demonstrates the company's
commitment to making technology a central component of its business strategy
and exemplifies how the company's technology investments will deliver long-
term value to business partners and their customers.
    The next generation of TowNetSM..com - CCAS' web-based claims payment and
management system launched in 1999 - http://www.Argosi.net enables online claims
payment; provides a secure, performance assessment of each service provider;
and allows for communications between CCAS and service providers and between
individual service providers.  By using technology to help its members measure
performance levels and improve business practices, CCAS ensures that its
Global 2000 clients - which include American Honda Motor Co., Inc.; BMW of
North America, Inc.; DaimlerChrysler Corporation, Amica Mutual Insurance
Company and USAA, among others - receive the highest quality, most
professional roadside assistance service available.
    "When a Honda or Acura owner needs roadside assistance, we want him or her
to receive the highest possible levels of prompt, courteous and professional
service no matter where they are," said David Rolleri, Assistant Vice
President, Vehicle Service Contract Division of American Honda Finance
Corporation, Inc.  "That's why for the past seven years we have offered our
customers CCAS' program.  Argosi.net will help service providers to deliver
the industry's best roadside assistance, and meet the increased expectations
of today's consumers.  This is good news for our customers, and for
Honda/Acura, since we are constantly looking for ways to enhance the level of
service we provide to our owners."
    "Our clients count on us to deliver the highest-quality roadside
assistance program in the country, and Argosi.net will help us continue to
deserve their confidence," said Michael A. Saxton, CCAS's president and CEO.
"This new communication tool allows us to address the business challenges that
our service providers face, from offering tips that help raise financing for
expanding tow truck fleets, to giving access to lower cost group health
insurance plans.  If we help our service providers build strong, well-run
businesses, they can deliver superior service to drivers when they need it the
most."

    Argosi.net includes such features as:
    -- The Business Center:  Streamlines the payment and management of claims
submitted by Service Provider Network members, and speeds communication
between CCAS and its network.
    -- The Performance Center: Provides an assessment of service providers'
ability to meet specific CCAS objectives-- prompt call response, fair cost per
claim and customer satisfaction--and offers online training information.
    -- The Equipment and Services Center: Offers members a free classified ad
service and access to a broad range of industry resources, including
relationships with companies such as Parts.com, Inc. (http://www.parts.com) who offer
discounts to CCAS Service Providers.

    Members may also share information on community boards and use the portal
as a personalized home page, complete with news, weather and sports from
YellowBrix, Inc. (http://www.yellowbrix.com), and directions from MapQuest.com, Inc.
(http://www.mapquest.com).
    Since 1972, CCAS has provided a variety of customer relationship
management initiatives to clients, which include half of all automobile
manufacturers and importers/distributors, half of the top property-casualty
insurance companies, leading wireless carriers, financial institutions,
affinity groups and other organizations.

    About Cross Country Automotive Services
    Headquartered in Boston, Massachusetts, Cross Country Automotive Services
(http://www.CrossCountry-Auto.com) is the leading provider of mobility-related
customer service programs in North America, including emergency roadside
assistance, telematics support, direct marketing and customer relationship
management.  Over 1,400 Cross Country employees serve more than 100 corporate
clients and their more than 40 million customers each year.  Cross Country
Automotive Services is a member of The Cross Country Group, the largest
privately held provider of  customer service programs in the United States.

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