Reynolds and Reynolds Wins Top Customer Service Award From the Help Desk Institute; Reynolds' Technical Assistance Center Continues to Lead Automotive Industry in Support, Service

    NEW ORLEANS--March 22, 2001--The Help Desk Institute has named The Reynolds and Reynolds Company's Technical Assistance Center the winner of its 2001 Team Excellence Award, which is recognized as the "gold medal" of the customer support profession.
    This annual award honors professionals who most enhanced the image of the support services profession by setting and achieving the highest standards of excellence in customer support.
    The announcement was made as part of the Help Desk Institute Conference and Expo (HDI 2001) held March 18-21, 2001 in New Orleans.
    "Reynolds and Reynolds has long recognized the critical importance of providing best-in-class service to our customers, as well as gaining clear, concise and timely feedback in order to continuously serve them better. This Team Excellence Award is confirmation that we're doing an excellent job," said Scott Schafer, senior vice president of Reynolds Info-Structure Services. "This Team Excellence Award is also a motivator to not only continue our best-in-class service to the automotive retailing industry, but also to strive for even greater customer satisfaction and more efficient service delivery."
    Reynolds TAC already provides retailers with the best customer service within the auto industry. In fiscal year 2000, approximately 95 percent of Reynolds customers utilizing the TAC reported that they were very satisfied with the timeliness in reaching a consultant, as well as with the professionalism, knowledge and expertise of the consultant. Nearly 95 percent were totally satisfied with the service delivered by Reynolds TAC.
    "The Help Desk Institute selected Reynolds as this year's Team Excellence Award winner based on a formula of people, process and technology," noted Schafer. "This formula is the mantra for not only the TAC, but for our entire company. It works extremely well for Reynolds because we have the best, most experienced people and most efficient processes in the industry. When combined with our industry-leading technology, the result is an organization that successfully builds customer loyalty through the customer lifecycle based on a business discipline that generates profitable growth."
    Ron Muns, founder and CEO of HDI, commented, "This award is a tribute to the standards of excellence that The Reynolds and Reynolds Company maintains in its day-to-day operations to provide quality customer support. Reynolds and Reynolds is an exemplary organization."
    Each year, the Help Desk Institute's Excellence Award Committee, comprised of industry peers and previous award winners, reviews all award nominations and chooses the winning team based on people, process and technology. These broad categories are further broken down into 13 service and support elements. The finalist organizations for this year's award included Cigna of Philadelphia, Pa. and Virtua Health of Gibbsboro, N.J. For more information on the evaluation process, please visit www.thinkhdi.com.
    Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, visit the HDI web site at www.thinkhdi.com.
    Reynolds and Reynolds, headquartered in Dayton, Ohio, is the leading provider of integrated information management solutions to the automotive retailing marketplace. The company's services include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions, document management and leasing services. To find out more about the company, its vision, products and services, visit www.reyrey.com.

    Certain statements in this news release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's judgment, beliefs, current trends and market conditions. Forward-looking statements made or to be made by or on behalf of the company may be identified by the use of words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions. Forward-looking statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is expressed, forecasted or implied in the forward-looking statements. See also the discussion of factors that may affect future results contained in the company's Current Report on Form 8-K filed with the SEC on August 11, 2000, which we incorporate herein by reference. The company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.