USF Holland Achieves ISO 9002 Certification At Its Main Office and Detroit Terminal

    HOLLAND, Mich.--March 20, 2001--USF Holland Inc., a regional carrier unit of USFreightways Corporation, announced today that ISO 9002 registration has been awarded to the company's main office in Holland, Michigan and its Detroit, Michigan, terminal operation. The certificates are the result of recent audits that launched an audit series that will inspect processes at all USF Holland freight terminal and maintenance garage facilities.
    USF Holland's registration covers "...regional motor carrier LTL collection and delivery service throughout the Central and Southeastern U.S.A., Ontario, and Quebec." European Quality Assurance (EQA), Ltd., an independent auditing firm based in England that reviews corporate operations to verify customer service proficiency, conducted the audits.
    "The decision to pursue ISO registration is part of continuous improvement efforts by USF Holland and represents an important facet of employee pride in providing superior customer service," explains Steve Blubaugh, the company's Director of Process Improvement. "EQA audits have determined that our quality management systems meet criteria prescribed by ISO standards, verifying that the way we implement them is effective and that we have the capability to provide and maintain the service we promise our customers."
    EQA has selected another twenty USF Holland sites to be audited during the balance of this year, with the first scheduled for the last week in March.

    USF Holland, based in Holland, Michigan, provides next-day and second-day LTL service throughout the Central and Southeast United States with statewide coverage in Alabama, Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, North Carolina, Ohio, South Carolina, Tennessee, West Virginia and Wisconsin. USF Holland also provides service to and from the provinces of Ontario and Quebec.

    USFreightways provides comprehensive supply chain management services, including high-value, regional less-than-truckload (LTL) transportation, logistics, domestic and international freight forwarding and premium regional and national truckload transportation. For more information, contact the company at www.usfreightways.com.